What Does a Solutions Engineer Do?

When businesses need software and technology solutions to help perform daily operations and meet goals, they often turn to solutions engineers for help. These professionals are deeply knowledgeable about different software systems and technology and use that knowledge to solve complex client issues through customized computer solutions. They work as part of a larger sales team to identify and address client needs, create technical presentations to demonstrate the recommended solutions, and maintain relationships with clients during and after a sale.

What is the role of a solutions engineer?

Solutions engineers are responsible for supporting a sales team within the software and technology industries. In this role, you will help salespeople through the creation of customized technology solutions based on a client’s needs. Often, solutions engineers present their recommendations to clients through presentations and demonstrations. 

Solutions engineers have extensive knowledge about technology, software, and hardware, which provides them with the expertise needed to create completely tailored product solutions for businesses. They meet with clients to learn about their goals, then research current product offerings and present their findings. Solutions engineers are responsible for closing deals and making sales like other salespeople. 

Tasks and responsibilities

The exact responsibilities of a solutions engineer vary based on the employer, but some typical tasks you might expect in the role include:

• Create and deliver presentations about recommended products and services

• Speak with clients about their needs, goals, and pain points

• Support and collaborate with other sales professionals

• Customize solutions to meet client needs

• Research new products, software, and hardware

• Update and improve client solutions as needed

• Provide troubleshooting support to clients when issues arise

• Maintain relationships with clients during and after sales

• Installing customized software and hardware

What tools do solutions engineers use?

Because solutions engineers must be familiar with the latest computer, hardware, and software trends, they use a wide range of IT tools to build customized technology solutions. These tools include cloud and IT infrastructure software, security systems software, computer operating systems, and software analysis systems. The ability to use and understand various scripting languages is also useful.

Salary and job outlook for a solutions engineer

Solutions engineer careers have a positive job outlook. The US Bureau of Labor Statistics estimates 6 percent job growth from 2023 to 2033, which is faster than the average for all occupations [1]. Solutions engineers are in demand because an increasing number of businesses are requiring customized and complex technology solutions.

The average salary for a solutions engineer is $116,950, ranging from $67,760 to $202,660 [2]. Since solutions engineers typically work for sales firms, the salary may be a combination of base pay and commissions based on closed deals. The exact makeup of a solutions engineer's salary depends on the pay structure dictated by the company you work for.

How to become a solutions engineer

Solutions engineers are experts in a wide range of software, hardware, and computer programs with strong interpersonal and communication skills. They often gain this knowledge through a combination of education, on-the-job training, and certifications.

Education and certifications

Solutions engineers typically require a bachelor’s degree in business, engineering, or computer science. These degrees provide opportunities to learn the foundational knowledge needed for success in this role. Degrees are also great for negotiating higher salaries or promotions. Some employers prefer advanced degrees, like a master’s.

Likewise, certifications are used to demonstrate expertise and proficiency in a specific area, such as computer engineering. Certifications help to set you apart from others in a competitive field and show potential employers you’re enthusiastic about learning, which is a big part of being a solutions engineer.

Required skills

Some solutions engineer skills for you to develop include:

Technical

• Project development skills

• Familiarity with cloud applications and computer programming

• Experience with security systems

• Experience working with operating software and systems

• Familiarity with scripting languages and automation tools

• Sales experience

Workplace

• Interpersonal skills

• Communication skills

• Presentation skills

• Problem-solving skills

• Attention to detail

Experience

Many businesses prefer solutions engineers to have previous experience before hiring them. You might gain this experience through hands-on training during a four-year degree. You might also develop these skills in adjacent roles or industries, such as a systems administrator or network engineer. It’s also common to have several months of on-the-job training once you’ve been hired as a solutions engineer.

Paths to becoming a solutions engineer

Once you’ve gained the experience and foundational knowledge necessary to become a solutions engineer, you’ll want to apply for entry-level roles that match your resume. Some people find employment directly in these roles after receiving a degree, while others might move into the position after spending time in an adjacent role or industry.

As a solutions engineer, you can advance within the solutions engineering field into multiple roles depending on your interests and skills. For example, you might pursue a solutions architect title after you’ve gained experience as a solutions engineer and then advance into an information technology manager or project manager role. From there, you might want to pursue an infrastructure project manager role or a director of strategic accounts if you enjoy the sales aspect of your position.

Industries hiring solutions engineers

Industries that hire solutions engineers include ones that involve software, computers, and sales. Some of these industries are:

• Enterprise software and network solutions

• Telecommunications services

• Internet and web services

• Information technology and support services

• Accounting and tax services

Getting started with Coursera

Sharpen your solutions engineering skills and learn the foundational knowledge needed to become competitive in the field with courses on Coursera. Options like Eindhoven University of Technology’s Ethics, Technology and Engineering and the University of Colorado Boulder’s Introduction to Embedded Systems Software and Development Environments provide the opportunity to learn about the key skills needed for a successful solutions engineering career.