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Università Bocconi
Skills you'll gain: Private Equity, Business Valuation, Mergers & Acquisitions, Investments, Financial Management, Product Lifecycle Management, Financial Modeling, Corporate Finance, Tax Laws, Entrepreneurship, Due Diligence, Negotiation, Law, Regulation, and Compliance
Skills you'll gain: Order Fulfillment, E-Commerce, Campaign Management, Retail Management, Customer Engagement, Marketing Strategies, Market Research, Digital Marketing, Shipping and Receiving, Advertising, Retail Sales, Web Analytics, Trend Analysis, Market Trend
Skills you'll gain: ChatGPT, Generative AI, OpenAI, Project Management, Project Management Life Cycle, Work Breakdown Structure, Project Planning, Artificial Intelligence, IBM Cloud, Project Documentation, Artificial Intelligence and Machine Learning (AI/ML), Operational Efficiency, Software Development Tools, Augmented and Virtual Reality (AR/VR), Deep Learning, Business Ethics, Automation, Image Analysis, Technical Communication, Natural Language Processing
LearnKartS
Skills you'll gain: Salesforce, Business Process Automation, Process Design, Salesforce Development, Workflow Management, Business Process Improvement, Data Access, Automation, Authorization (Computing), Operational Efficiency, Data Sharing, Role-Based Access Control (RBAC), Data Security, Identity and Access Management, Application Security
Salesforce
Skills you'll gain: Sales Process, Sales, Salesforce, Customer Relationship Management (CRM) Software, Sales Operations, Customer Relationship Management, B2B Sales, Sales Pipelines, Data Management, Customer Data Management, Databases, Business-To-Consumer
Amazon Web Services
Skills you'll gain: AWS Identity and Access Management (IAM), Infrastructure as Code (IaC), Amazon CloudWatch, AWS CloudFormation, Software Development Life Cycle, CI/CD, Amazon Web Services, Professional Networking, IT Automation, Cloud Computing, Amazon S3, Extract, Transform, Load, DevOps, Data-Driven Decision-Making, Software Architecture, Cloud Computing Architecture, Amazon DynamoDB, Cloud Infrastructure, Web Applications, Leadership Development
Google Cloud
Skills you'll gain: Dataflow, Google Cloud Platform, Data Pipelines, Serverless Computing, Real Time Data, Dashboard, Identity and Access Management, Big Data, Data Visualization Software, Cloud Security, Cloud Computing, Data Integration, Performance Tuning, CI/CD, Data Processing, MLOps (Machine Learning Operations), Data Warehousing, Application Performance Management, Debugging, Artificial Intelligence and Machine Learning (AI/ML)
Skills you'll gain: Stakeholder Engagement, Agile Software Development, Project Management Life Cycle, Resource Management, Risk Management, Peer Review, Earned Value Management, Stakeholder Management, Agile Methodology, Project Risk Management, Team Motivation, Kanban Principles, Project Schedules, Project Management Institute (PMI) Methodology, Negotiation, Project Management, IT Management, Interviewing Skills, Professional Networking, Project Coordination
Skills you'll gain: Stakeholder Engagement, Customer Engagement, Consultative Approaches, SAP Applications, Solution Selling, Technical Consulting, Customer Insights, Process Analysis, Business Analysis, Project Management, Business Requirements, Presentations
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
Emory University
Skills you'll gain: Pivot Tables And Charts, Customer Analysis, Probability Distribution, Customer Demand Planning, Marketing Analytics, Forecasting, Consumer Behaviour, Descriptive Statistics, Microsoft Excel, Social Media Marketing, Exploratory Data Analysis, Probability, Statistical Analysis, Marketing Effectiveness, Target Market, Social Media, Time Series Analysis and Forecasting, Statistics, Predictive Modeling, Marketing
University of Pennsylvania
Skills you'll gain: Resilience, Goal Setting, Emotional Intelligence, Positivity, Personal Development, Optimism, Science and Research, Research Methodologies, Overcoming Obstacles, Research Design, Empathy, Relationship Building, Learning Strategies, Composure, Self-Awareness, Qualitative Research, Research, Positive Behavior Support, Psychology, Self-Motivation
In summary, here are 10 of our most popular customer support automation courses
- Private Equity and Venture Capital: Università Bocconi
- Make the Sale: Build, Launch, and Manage E-commerce Stores:Â Google
- Generative AI for Project Managers:Â IBM
- Security and Automation:Â LearnKartS
- Sales and CRM Overview:Â Salesforce
- AWS Cloud Technology Consultant:Â Amazon Web Services
- Vertex AI Search for Retail:Â Google Cloud
- IBM Project Manager:Â IBM
- SAP Customer Engagement and Discovery:Â SAP
- Introduction to Customer Service:Â CVS Health