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Explore the CRM Course Catalog
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
Macquarie University
Skills you'll gain: Overcoming Objections, Influencing, Risk Management Framework, Persuasive Communication, Governance, Storytelling, Risk Management, Change Management, Organizational Change, Rapport Building, Meeting Facilitation, Conflict Management, Enterprise Risk Management (ERM), Business Transformation, Risk Analysis, Negotiation, Organizational Effectiveness, Stakeholder Management, Leadership, Process Management
- Status: Free
Coursera Instructor Network
Skills you'll gain: Salesforce, Salesforce Development, Customer Relationship Management, Data Security, Service Design, System Configuration, Sales Pipelines, Automation, Business Process Automation, Data Validation
Coursera Project Network
Skills you'll gain: HubSpot CRM, Revenue Forecasting, Customer Relationship Management, Sales Management, Sales Pipelines, Sales Process, Customer Acquisition Management, Lead Generation
University of California, Irvine
Skills you'll gain: Salesforce, Salesforce Development, Data Quality, Data Modeling, Data Integration, Business Process Automation, Email Marketing, Data Security, Data Cleansing, Data Management, Business Process, User Accounts, Data Governance, Customer Relationship Management (CRM) Software, Workflow Management, Customer Engagement, Dashboard, Customer Relationship Management, Business Reporting, Stakeholder Engagement
Fundação Instituto de Administração
Skills you'll gain: Customer Relationship Management, Big Data, Data Mining, Data-Driven Decision-Making, Predictive Analytics, Sales Process, Machine Learning Methods, Ggplot2, Customer Engagement, Data Visualization Software, Plot (Graphics), Business Intelligence, R Programming, Customer Insights, Analytics, Customer Retention, Data Science, Data Analysis, Data Manipulation, Machine Learning Algorithms
West Virginia University
Skills you'll gain: Sales Management, Sales Territory Management, Recruitment, Sales Training, Sales Strategy, Account Management, Talent Recruitment, Expense Management, Sales Process, Organizational Structure, Sales, Inside Sales, Business Ethics, Employee Training, Forecasting, Compensation Management, Budgeting, Performance Appraisal, Operating Expense, Team Motivation
Coursera Project Network
Skills you'll gain: Canva (Software), Data Visualization, Data Presentation, Sales Presentations, Customer Relationship Management (CRM) Software, Workflow Management, Target Market, Market Analysis, Graphic and Visual Design, Content Creation, User Accounts
- Status: Free
Coursera Instructor Network
Skills you'll gain: Sales Pipelines, Customer Relationship Management, Customer Relationship Management (CRM) Software, Lead Generation, Sales Process, Customer Retention, Sales Operations, Sales Prospecting, Sales Strategy, Customer Acquisition Management, Closing (Sales), Process Optimization
University of Virginia
Skills you'll gain: Marketing Strategies, MarTech, Digital Transformation, Marketing, Marketing Analytics, Data-Driven Decision-Making, Artificial Intelligence, Artificial Intelligence and Machine Learning (AI/ML), Business Strategy, Customer Insights, Competitive Analysis, Network Analysis, Real Time Data, Customer Relationship Management
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Customer Relationship Management (CRM) Software, Data Visualization, Customer Support, Sales Management, Customer Service, Sales Strategy, Sales Process, Business Reporting, Data-Driven Decision-Making
In summary, here are 10 of our most popular crm courses
- Improving Customer Retention:Â Coursera Instructor Network
- Influencing: Storytelling, Change Management and Governance:Â Macquarie University
- Salesforce Design Mastery: CRM Customization:Â Coursera Instructor Network
- Crea tu primer embudo de conversión y CRM con HubSpot: Coursera Project Network
- Salesforce Fundamentals:Â University of California, Irvine
- Inteligência Artificial Aplicada ao CRM: Fundação Instituto de Administração
- Sales Operations/Management:Â West Virginia University
- Build Customizable Sales Presentation Graphics using Canva:Â Coursera Project Network
- How to Generate and Maintain a Healthy Sales Pipeline:Â Coursera Instructor Network
- Artificial Intelligence in Marketing:Â University of Virginia