Filter by
The language used throughout the course, in both instruction and assessments.
Results for "service improvement"
Google Cloud
Skills you'll gain: Cloud Infrastructure, Google Cloud Platform, Infrastructure As A Service (IaaS), Cloud Applications, Kubernetes, Identity and Access Management, Cloud Computing, Cloud Storage, Network Infrastructure, Containerization, Virtual Machines, Generative AI, Platform As A Service (PaaS), Serverless Computing, Load Balancing, Relational Databases, Scalability
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations
Georgia Institute of Technology
Skills you'll gain: Presentations, Sales Presentations, Business Writing, Verbal Communication Skills, Business Correspondence, Public Speaking, Cultural Diversity, Professional Networking, Cultural Sensitivity, Vocabulary, Intercultural Competence, Business Communication, Communication, Interpersonal Communications, LinkedIn, Writing, Professionalism, Instagram, Writing and Editing, Social Media
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Team Oriented, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interpersonal Communications
University of Michigan
Skills you'll gain: Writing and Editing, Editing, Constructive Feedback, Concision, Writing, Organizational Skills, Proofreading, Storytelling, Time Management, Planning, Detail Oriented, Brainstorming, Persistence, Content Creation, Overcoming Obstacles, Grammar, Resourcefulness, Communication Strategies, Lifelong Learning, Decision Making
University at Buffalo
Skills you'll gain: Process Mapping, Data Collection, Process Improvement, Business Process, Data Strategy, Data-Driven Decision-Making, Performance Measurement, Business Intelligence, Business Analytics, Operational Performance Management, Gap Analysis, Key Performance Indicators (KPIs), Data Quality, Internet Of Things
Coursera Project Network
Skills you'll gain: Google Sheets, Data Visualization, User Feedback, Customer Insights, Customer Analysis, Customer Relationship Management, Google Workspace, Business Research, Performance Improvement
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
Imperial College London
Skills you'll gain: Continuous Quality Improvement (CQI), Qualitative Research, Quality Assurance, Patient Safety, Health Systems, Epidemiology, Clinical Leadership, Health Administration, Healthcare Industry Knowledge, Health Care, Community Development, Care Coordination, Quantitative Research, Geographic Information Systems, Research Design, Statistical Visualization, Cultural Responsiveness, Data Collection, Data-Driven Decision-Making, Risk Analysis
Skills you'll gain: Computer Hardware, Technical Support, Software Installation, Help Desk Support, Information Technology, Hardware Troubleshooting, Microsoft Windows, Linux, Computer Networking, Computational Logic, Technical Documentation
Skills you'll gain: Loyalty Programs, Customer Retention, Customer Relationship Management, E-Commerce, Customer Service, Marketing Automation, Professional Networking, Marketing Analytics, Digital Marketing, Product Improvement, Customer Insights, Performance Analysis, Analytics, Interviewing Skills, Data-Driven Decision-Making
Illinois Tech
Skills you'll gain: Process Improvement, Process Management, Business Process, Process Analysis, Business Process Improvement, Performance Improvement, Quality Improvement, Process Mapping, Operations Management, Quality Management, Six Sigma Methodology, Return On Investment, Change Management, Performance Measurement, Risk Management, Business Technologies, Project Management, Key Performance Indicators (KPIs)
In summary, here are 10 of our most popular service improvement courses
- Google Cloud Fundamentals: Core Infrastructure: Google Cloud
- CVS Health Call Center Customer Service: CVS Health
- Improve Your English Communication Skills: Georgia Institute of Technology
- CVS Health Retail Customer Service: CVS Health
- Good with Words: Writing and Editing: University of Michigan
- Data-Driven Process Improvement: University at Buffalo
- Improve Business Performance with Google Forms: Coursera Project Network
- Improving Customer Retention: Coursera Instructor Network
- Quality Improvement in Healthcare: Imperial College London
- Technical Support Fundamentals: Google