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Skills you'll gain: Intrusion Detection and Prevention, Incident Response, Computer Security Incident Management, Event Monitoring, Threat Detection, Incident Management, Security Information and Event Management (SIEM), Continuous Monitoring, Network Security, Network Monitoring, Network Analysis, Document Management, Technical Documentation, Record Keeping
Skills you'll gain: Jupyter, Automation, Web Scraping, Python Programming, Data Manipulation, Data Import/Export, Scripting, Data Structures, Data Processing, Data Collection, Application Programming Interface (API), Pandas (Python Package), Programming Principles, NumPy, Object Oriented Programming (OOP), Computer Programming
University of Maryland, College Park
Skills you'll gain: Customer Analysis, Customer Acquisition Management, Customer Insights, Marketing Channel, Marketing Analytics, Customer Relationship Management, Business-To-Consumer, Customer Retention, Customer Engagement, B2B Sales, Operating Cost, Marketing Strategies, Strategic Marketing, Decision Making
Skills you'll gain: Containerization, Cloud Applications, Cloud Development, Cloud Infrastructure, Google Cloud Platform, Application Deployment, Docker (Software), Infrastructure As A Service (IaaS), Application Development, CI/CD, Kubernetes, Microservices, Authentications, Serverless Computing, Identity and Access Management, Cloud Computing, Generative AI, Cloud API, Cloud Storage, Data Storage
University of California, Irvine
Skills you'll gain: Project Controls, Team Leadership, Project Planning, Team Management, Team Building, Leadership and Management, Project Management, Project Management Life Cycle, Performance Reporting, Scheduling, Stakeholder Management, Communication
- Status: Free
Coursera Instructor Network
Skills you'll gain: Brand Marketing, Advertising Campaigns, Brand Management, Marketing Strategies, MarTech, Customer Engagement, Social Media Marketing, Digital Marketing, Consumer Behaviour, Content Marketing, Marketing Planning, Marketing Analytics, Market Trend, Social Media Management
University of Amsterdam
Skills you'll gain: Qualitative Research, Statistical Hypothesis Testing, Scientific Methods, Descriptive Statistics, Statistical Inference, Statistical Analysis, Statistical Software, Probability Distribution, Research, Correlation Analysis, Research Design, Sampling (Statistics), Research Reports, Science and Research, Probability, Interviewing Skills, Data Analysis, Sample Size Determination, Statistical Methods, Social Sciences
Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication
University of Illinois Urbana-Champaign
Skills you'll gain: Data Storytelling, Data Visualization, Email Marketing, Data Presentation, Google Analytics, Digital Marketing, Analytics, Marketing Communications, Business Analytics, Content Marketing, Marketing Strategies, Marketing Analytics, Social Media Marketing, Marketing Management, Marketing, Web Analytics, Strategic Marketing, Digital Communications, Integrated Marketing Communications, Media Strategy
Skills you'll gain: Cloud Computing Architecture, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, Computer Hardware, Cloud Security, Cloud Infrastructure, Network Troubleshooting, Peripheral Devices, Cloud Platforms, Encryption, Data Storage, Cyber Attacks, Software Development Life Cycle, Application Development, General Networking, Information Technology, Cloud Computing, Databases
Skills you'll gain: Data Mining, Big Data, Cloud Computing, Data Analysis, Data Science, Digital Transformation, Data-Driven Decision-Making, Business Logic, Deep Learning, Machine Learning, Artificial Intelligence
University of Illinois Urbana-Champaign
Skills you'll gain: Business Strategy, Organizational Change, Stakeholder Management, Organizational Structure, Corporate Strategy, Governance, Organizational Strategy, Team Building, Strategic Leadership, Conflict Management, Leadership Development, Organizational Leadership, Business Management, Organizational Effectiveness, Business Ethics, Team Management, Change Management, Decision Making, Teamwork, Strategic Thinking
In summary, here are 10 of our most popular customer engagement and retention courses
- Sound the Alarm: Detection and Response: Google
- Python for Data Science, AI & Development: IBM
- Selecting the Right Customer & Channel : University of Maryland, College Park
- Preparing for Google Cloud Certification: Cloud Developer: Google Cloud
- Project Management: The Basics for Success: University of California, Irvine
- Digital Marketing Trends: Coursera Instructor Network
- Methods and Statistics in Social Sciences: University of Amsterdam
- Preparing for Your Call Center Customer Service Role: CVS Health
- Digital Marketing: University of Illinois Urbana-Champaign
- Information Technology (IT) and Cloud Fundamentals: IBM