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University of Colorado System
Skills you'll gain: Parent Communication, Care Coordination, Disabilities, Preventative Care, Community Mental Health Services, Medical Emergency, Mental Health, Instructional Strategies, First Aid, Patient Education and Support, Classroom Management, Pediatrics, Differentiated Instruction, Emergency Response, Positive Behavior Support, Behavioral Health, Physical Therapy, Health Care, Curriculum Planning, Food and Beverage
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Service Improvement, Strategic Marketing
University of Minnesota
Skills you'll gain: Software Development Methodologies, Agile Methodology, Software Engineering, Software Development Life Cycle, Requirements Analysis, Application Deployment, Agile Software Development, Systems Development, Software Architecture, Verification And Validation, Software Development, Process Driven Development, Waterfall Methodology, Software Testing, Scrum (Software Development), Release Management, Development Testing, Maintainability
Microsoft
Skills you'll gain: Data Analysis Expressions (DAX), Data Modeling, Star Schema, Power BI, Database Design, Business Intelligence, Data Integration, Data Analysis, Data Transformation, Time Series Analysis and Forecasting, Performance Tuning
Salesforce
Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Campaign Management, Sales Process, Sales Prospecting, Customer Relationship Management (CRM) Software, Workflow Management, Data Import/Export, Customer Data Management
Skills you'll gain: Network Troubleshooting, Hardware Troubleshooting, Command-Line Interface, Desktop Support, Operating Systems, System Support, Help Desk Support, Network Support, Network Security, Microsoft Windows, Computer Hardware, General Networking, Technical Support, Mac OS, Networking Hardware, Network Administration, Technical Support and Services, Linux, Mobile Security, Infrastructure Security
Multiple educators
Skills you'll gain: Data Engineering, Apache Airflow, Data Modeling, Data Pipelines, Data Storage, Data Architecture, Data Transformation, Requirements Analysis, Data Processing, Data Warehousing, Query Languages, Apache Hadoop, Extract, Transform, Load, Data Lakes, Amazon Web Services, File Systems, Database Systems, Data Integration, AWS Kinesis, Infrastructure as Code (IaC)
Skills you'll gain: Medical Terminology, Revenue Cycle Management, Conflict Management, Anatomy, Cultural Responsiveness, Medical Records, Electronic Medical Record, Cultural Diversity, Cultural Sensitivity, Professionalism, Health Care Procedure and Regulation, Patient Education and Support, Health Information Management and Medical Records, Professional Development, Medical Office Procedures, Billing, Time Management, Emotional Intelligence, Medical Science and Research, Health Care
Google Cloud
Skills you'll gain: User Research, User Flows, User Interface (UI), Self Service Technologies, Artificial Intelligence, Natural Language Processing
Cisco Learning and Certifications
Skills you'll gain: Ansible, Devops Tools, Development Environment, Postman API Platform, Restful API, Authentications, YAML, Software Development Tools, Software Development Methodologies, Software-Defined Networking, CI/CD, DevOps, IT Automation, Network Engineering, Network Architecture, Network Administration, Application Programming Interface (API), Scripting, JSON, Network Protocols
Northwestern University
Skills you'll gain: Social Media Marketing, Target Audience, Social Media Strategy, Digital Transformation, Social Media Management, Professional Networking, Business Marketing, Content Strategy, Consumer Behaviour, Market Analysis
- Status: Free
Coursera Instructor Network
Skills you'll gain: Big Data, Generative AI, Customer Insights, Market Research, Data Science, Market Analysis, Marketing Analytics, Data-Driven Decision-Making, Business Marketing, Consumer Behaviour, Artificial Intelligence, Predictive Analytics, Business Strategies
In summary, here are 10 of our most popular customer support automation courses
- School Health for Children and Adolescents:Â University of Colorado System
- Improving Customer Retention:Â Coursera Instructor Network
- Software Development Processes and Methodologies:Â University of Minnesota
- Data Modeling in Power BI:Â Microsoft
- Lead Management in Salesforce:Â Salesforce
- Preparation for CompTIA A+ Certification:Â IBM
- DeepLearning.AI Data Engineering:Â DeepLearning.AI
- Medical Billing and Coding Fundamentals:Â MedCerts
- Design Conversational Flows for your Agent:Â Google Cloud
- Network Automation Engineering Fundamentals:Â Cisco Learning and Certifications