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University of Washington
Skills you'll gain: Negotiation, Event Planning, Communication Strategies, Business Planning, Business Writing, Business Communication, Verbal Communication Skills, Decision Making, Customer Complaint Resolution
- Status: Free
Eindhoven University of Technology
Skills you'll gain: Process Analysis, Process Improvement, Business Process Management, Data Mining, Business Process Modeling, Process Optimization, Data Processing, Operational Analysis, Data Analysis, Real Time Data, Data Science, Verification And Validation, Algorithms
- Status: Free
The Chinese University of Hong Kong
Skills you'll gain: General Medicine, Personal Care, Health Care, Health Assessment, Patient Education and Support, Healthcare Industry Knowledge, Preventative Care
Arizona State University
Skills you'll gain: Empathy, Team Leadership, Compassion, Influencing, Emotional Intelligence, Team Building, Leadership, Teamwork, Social Skills, Team Management, Self-Awareness, Media and Communications, Digital Communications, Interpersonal Communications, Decision Making, Conflict Management, Independent Thinking, Open Mindset, Accountability, De-escalation Techniques
Skills you'll gain: Technical Communication, Telecommuting, Help Desk Support, Technical Support, End User Training and Support, Language Learning, Grammar, Emerging Technologies, Vocabulary, Data Security
Skills you'll gain: Collaboration, Teamwork, Team Building, Virtual Teams, Cross-Functional Collaboration, Meeting Facilitation, Leadership, Communication
Skills you'll gain: Overcoming Objections, Prospecting and Qualification, Customer Relationship Management (CRM) Software, Lead Generation, Sales Development, Time Management, Business Writing, Salesforce, Writing, Cold Calling, Sales Prospecting, Growth Mindedness, Verbal Communication Skills, Cultural Responsiveness, Cultural Diversity, Sales Enablement, Empathy, Professional Development, Interviewing Skills, Communication
SkillUp EdTech
Skills you'll gain: Email Security, Productivity Software, Microsoft Outlook, Microsoft Teams, Presentations, Calendar Management, Microsoft PowerPoint, Gmail, Google Docs, Microsoft Windows, Microsoft Word, Spreadsheet Software, Setting Appointments, Meeting Facilitation, Google Sheets, Data Visualization, Excel Formulas, Slack (Software), Microsoft 365, Document Management
Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Verbal Communication Skills, Communication
- Status: Free
Stanford University
Skills you'll gain: Compassion, Interpersonal Communications, Social Justice, Communication, Empathy, Social Skills, Liberal Arts, Advocacy, Culture, Social Sciences, Community and Social Work, Creativity, Research, Psychology, Teaching, Business Ethics, Ethical Standards And Conduct
Universidad Nacional Autónoma de México
Skills you'll gain: Negotiation, Overcoming Objections, Contract Negotiation, Communication, Communication Strategies, Cooperation, Active Listening, Persuasive Communication, Interpersonal Communications, Conflict Management, Diplomacy, Overcoming Obstacles, Business Ethics, Needs Assessment, Personal Development, Strategic Leadership, Business Strategy, Collaboration, Leadership, Goal Setting
Skills you'll gain: Peripheral Devices, Computer Hardware, Computer Systems, Operating Systems, Desktop Support, System Configuration, Microsoft Windows, Linux Administration, Hardware Troubleshooting, Networking Hardware, Data Storage, Information Technology, General Networking, Mac OS, Technical Support, File Systems, User Accounts
In summary, here are 10 of our most popular telephone skills courses
- Business English: Planning & Negotiating:Â University of Washington
- Process Mining: Data science in Action:Â Eindhoven University of Technology
- Everyday Chinese Medicine:Â The Chinese University of Hong Kong
- Workplace Culture for Everyone:Â Arizona State University
- Low Intermediate English: Technology:Â Voxy
- Collaborate Effectively for Professional Success:Â IBM
- Salesforce Sales Development Representative:Â Salesforce
- Office Productivity Software:Â SkillUp EdTech
- Preparing for Your Retail Customer Service Role:Â CVS Health
- Love as a Force for Social Justice:Â Stanford University