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Results for "customer experience improvement"
CVS Health
Skills you'll gain: De-escalation Techniques, Greeting Customers, Cross Selling, Retail Sales, Customer Service, Upselling, Conflict Management, Product Knowledge, Retail Store Operations, Customer Relationship Building, Transaction Processing, Customer Engagement, Professionalism, Product Demonstration, Company, Product, and Service Knowledge, Empathy, Social Media
University of Toronto
Skills you'll gain: Human Centered Design, User Experience Design, User Research, Design Thinking, Design Research, Qualitative Research, Innovation, Diversity and Inclusion, Complex Problem Solving, Empathy, Ideation, Creativity, Storytelling
Alfaisal University | KLD
Skills you'll gain: Customer Support, Leadership and Management, Supplier Relationship Management, Design and Product, Human Learning, Insurance Sales, Marketing, Marketing Management, Other Mobile Programming Languages, Probability & Statistics
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Growth Mindedness, Customer Service, Call Center Experience, Empathy, Interviewing Skills, Cross Selling, Retail Sales, Data Entry, Customer Relationship Building, Verbal Communication Skills, Team Oriented, Upselling, Teamwork, Customer Complaint Resolution, Conflict Management, Product Knowledge, Retail Store Operations
Epic Games
Skills you'll gain: User Interface (UI), User Experience Design, Usability, User Interface and User Experience (UI/UX) Design, User Experience, Web Content Accessibility Guidelines, Human Computer Interaction, Interaction Design, Prototyping
Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer Retention, Customer Engagement, Customer Relationship Management (CRM) Software, Sales Process, Business Metrics, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Consumer Behaviour, Organizational Structure, Communication
University of Virginia
Skills you'll gain: Business Process Management, Entrepreneurship, Leadership and Management, Marketing, Sales, Strategy, Strategy and Operations
Kennesaw State University
Skills you'll gain: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Human Resource Strategy, Market Opportunities, Customer Analysis, Customer Engagement, Target Market, Customer Insights, Customer Acquisition Management, Consumer Behaviour, Business Marketing
University of Virginia Darden School Foundation
University of Alberta
Skills you'll gain: Software Engineering, Agile Software Development, Application Development, Leadership and Management
Coursera Project Network
Skills you'll gain: Survey Creation, Customer Insights, Customer Analysis, Market Research, Research Design, Business Research
Kennesaw State University
Skills you'll gain: Lean Methodologies, Lean Six Sigma, Six Sigma Methodology, Performance Measurement, Quality Improvement, Process Improvement, Continuous Improvement Process, Operational Efficiency, Statistical Methods, Analysis, Statistical Analysis
In summary, here are 10 of our most popular customer experience improvement courses
- Interacting with Customers:Â CVS Health
- Human-Centered Design for Inclusive Innovation:Â University of Toronto
- تجربة العملاء وخلق القيمة: Alfaisal University | KLD
- CVS Health Call Center Customer Service:Â CVS Health
- User Experience in Game Design:Â Epic Games
- Customer Success: Conociendo al cliente: Universidades Anáhuac
- Customer-Centric IT Strategy:Â University of Virginia
- Managing Customer Expectations with Jagdish Sheth:Â Kennesaw State University
- Customer Service in the Age of Generative AI :Â University of Virginia Darden School Foundation
- Reviews & Metrics for Software Improvements:Â University of Alberta