Skills you'll gain: Site Reliability Engineering, Cloud Infrastructure, Kubernetes, Application Performance Management, Google Cloud Platform, System Monitoring, Infrastructure As A Service (IaaS), Application Deployment, Identity and Access Management, Cloud Applications, CI/CD, Containerization, Cloud Computing, Cloud Security, Cloud Management, Service Level Agreement, Continuous Delivery, Safety Culture, Network Monitoring, Continuous Integration

Skills you'll gain: ChatGPT, Generative AI, Standard Operating Procedure, Customer Support, OpenAI, Customer Service, Technical Support and Services, Customer Analysis, Artificial Intelligence, IBM Cloud, Artificial Intelligence and Machine Learning (AI/ML), Customer Insights, Business Process Automation, Software Development Tools, Ethical Standards And Conduct, Augmented and Virtual Reality (AR/VR), Language Interpretation, Translation, and Studies, Deep Learning, Image Analysis, Technical Communication

Skills you'll gain: Cloud Infrastructure, Google Cloud Platform, Identity and Access Management, Infrastructure As A Service (IaaS), Application Deployment, Cloud Applications, Kubernetes, Cloud Computing, CI/CD, Cloud Security, Load Balancing, Service Level Agreement, Infrastructure as Code (IaC), Virtual Machines, Microservices, Service Level, Cloud Computing Architecture, Cloud Storage, Data Storage, Network Architecture

Skills you'll gain: Stakeholder Engagement, Software Development Life Cycle, Agile Software Development, Project Management Life Cycle, Resource Management, Risk Management, Peer Review, Earned Value Management, Stakeholder Management, Agile Methodology, Project Risk Management, Team Motivation, Kanban Principles, Project Schedules, Development Environment, Project Management Institute (PMI) Methodology, Information Technology, Sprint Retrospectives, Interviewing Skills, Project Management

Skills you'll gain: Project Management Life Cycle, Change Management, Organizational Structure, Project Management, Project Coordination, Organizational Skills, Agile Methodology, Project Planning, Waterfall Methodology, Cross-Functional Collaboration, Communication, Decision Making

Skills you'll gain: Data Warehousing, SQL, Extract, Transform, Load, Apache Airflow, Web Scraping, Linux Commands, Database Design, MySQL, PostgreSQL, Data Pipelines, Apache Kafka, Database Management, Bash (Scripting Language), Shell Script, Database Architecture and Administration, Data Transformation, IBM DB2, Relational Databases, Jupyter, Generative AI

Skills you'll gain: Customer Service, Customer Relationship Building, Continuous Improvement Process, Performance Metric, Service Improvement, Customer Complaint Resolution, Client Support, Technical Support, Expectation Management, Rapport Building, De-escalation Techniques, Communication

Skills you'll gain: Command-Line Interface, Desktop Support, Operating Systems, System Support, Microsoft Windows, Technical Support, Mac OS, Network Security, Linux, Mobile Security, Firewall, System Configuration, Software Installation, Network Administration, Malware Protection, Encryption

Skills you'll gain: Professional Development, Technical Support, Lifelong Learning, Desktop Support, Willingness To Learn, Product Support, End User Training and Support, System Support, Strong Work Ethic, Help Desk Support, Active Listening, Time Management, Growth Mindedness, Collaboration, Teamwork, Relationship Building, Problem Solving, Communication

Skills you'll gain: Network Troubleshooting, Help Desk Support, System Configuration, Computer Hardware, Networking Hardware, Hardware Troubleshooting, Technical Support, Peripheral Devices, Network Support, Desktop Support, Computer Networking, End User Training and Support, Operating Systems, Wireless Networks

Skills you'll gain: IT Service Management, Cloud Computing, Governance Risk Management and Compliance, Information Technology Infrastructure Library, Malware Protection, Identity and Access Management, Linux, Incident Response, Networking Hardware, TCP/IP, Cybersecurity, Network Security, Network Protocols, Threat Modeling, Linux Servers, Cloud Security, Operating Systems, Endpoint Detection and Response, NIST 800-53, Regulatory Compliance

Skills you'll gain: Network Troubleshooting, Hardware Troubleshooting, Virtualization, Security Awareness, Desktop Support, Help Desk Support, Malware Protection, Cloud Computing, Computer Hardware, General Networking, Technical Support, System Support, Networking Hardware, Computer Security Incident Management, Operating Systems