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University of Virginia
Skills you'll gain: Usability Testing, Agile Product Development, New Product Development, Continuous Delivery, User Story, Product Management, Agile Methodology, Product Testing, Agile Project Management, Team Management, Design Thinking, Team Leadership, DevOps, Innovation, Analytics, Product Improvement, Business Analytics, Ideation, Product Lifecycle Management, Sprint Retrospectives
Coursera Project Network
Skills you'll gain: Program Management, Communication Planning, Project Documentation, Project Management Software, Workflow Management, Project Management, Process Flow Diagrams, Program Development, Agile Methodology, Strategic Communication
University of Virginia
Skills you'll gain: Technology Strategies, Information Technology, Business Analysis, Business Strategy, Cyber Risk, Design Thinking, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Product Lifecycle Management, Technical Communication, Value Propositions
Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication
Kennesaw State University
Skills you'll gain: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Human Resource Strategy, Market Opportunities, Customer Analysis, Customer Engagement, Target Market, Customer Insights, Customer Acquisition Management, Consumer Behaviour, Business Marketing
University of Illinois Urbana-Champaign
Skills you'll gain: Mergers & Acquisitions, Working Capital, Revenue Recognition, Financial Statements, Peer Review, Credit Risk, Accrual Accounting, Financial Analysis, Investments, Corporate Finance, Business Valuation, Financial Statement Analysis, Cash Flows, Accounting Records, Financial Accounting, Income Statement, Accounting, Finance, Portfolio Management, Financial Management
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
University of Illinois Urbana-Champaign
Skills you'll gain: Management Accounting, Operations Management, Marketing, Process Improvement, Marketing Management, Organizational Strategy, Performance Measurement, Marketing Planning, Supply Chain Management, Product Strategy, Operational Analysis, Business Operations, Cost Accounting, Supply Chain Planning, Integrated Marketing Communications, Strategic Marketing, Marketing Strategy and Techniques, Variance Analysis, Statistical Process Controls, Accounting Systems
Skills you'll gain: Stakeholder Engagement, Resource Management, Stakeholder Management, Project Schedules, Project Management Institute (PMI) Methodology, Negotiation, Project Management, Leadership, Team Leadership, Emotional Intelligence, Project Management Life Cycle, Communication
University of California, Davis
Skills you'll gain: Intercultural Competence, Team Management, Team Building, Cultural Diversity, Cultural Sensitivity, Cross-Functional Collaboration, Cultural Responsiveness, Interpersonal Communications, Conflict Management, Communication Strategies, Diversity Awareness, Non-Verbal Communication, Communication, Constructive Feedback, Active Listening
Johns Hopkins University
Skills you'll gain: Request for Proposal, Conflict Management, Presentations, Teamwork, Technical Communication, Storytelling, Persuasive Communication, Communication Strategies, Organizational Strategy, Non-Verbal Communication, Proposal Writing, Business Communication, Intercultural Competence, Team Building, Interpersonal Communications, Verbal Communication Skills, Target Audience, Team Management, Business Writing, Strategic Communication
Salesforce
Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Campaign Management, Sales Process, Sales Prospecting, Customer Relationship Management (CRM) Software, Workflow Management, Data Import/Export, Customer Data Management
In summary, here are 10 of our most popular customer communications management courses
- Digital Product Management:Â University of Virginia
- Program Communications Planning in ClickUp:Â Coursera Project Network
- Customer-Centric IT Strategy:Â University of Virginia
- Preparing for Your Call Center Customer Service Role:Â CVS Health
- Managing Customer Expectations with Jagdish Sheth:Â Kennesaw State University
- Financial Management:Â University of Illinois Urbana-Champaign
- Branding and Customer Experience:Â IE Business School
- Value Chain Management:Â University of Illinois Urbana-Champaign
- Project Management Communication, Stakeholders & Leadership :Â SkillUp EdTech
- Cross-Cultural Communication and Management:Â University of California, Davis