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Cisco Learning and Certifications
Skills you'll gain: Ansible, YAML, IT Automation, Network Architecture, Network Administration, Infrastructure as Code (IaC), Network Infrastructure, General Networking, Automation, System Configuration, Technical Documentation, Configuration Management, Python Programming
University of Pennsylvania
Skills you'll gain: Go To Market Strategy, Branding, Consumer Behaviour, Strategic Marketing, Brand Management, Brand Marketing, Marketing Strategies, Marketing, Brand Strategy, Communication Strategies, Product Marketing, Marketing Communications, Brand Loyalty, Customer Insights, Brand Awareness, Marketing Channel, Price Negotiation, Customer Engagement
Skills you'll gain: Social Media Marketing, Social Media, Target Audience, Social Media Strategy, Marketing, Key Performance Indicators (KPIs), Goal Setting, Facebook, Marketing Strategies, Marketing Channel, Content Marketing, Instagram, Digital Marketing, Customer Engagement
University of Virginia Darden School Foundation
Skills you'll gain: ChatGPT, Personalized Service, Customer Engagement, Generative AI, Customer Service, Business Marketing, Customer Insights, Customer Support, Target Audience, Performance Analysis, Performance Improvement
Coursera Project Network
Skills you'll gain: Microsoft Excel, Data Validation, Customer Data Management, Excel Formulas, Microsoft 365, Customer Relationship Management, Data Entry, Spreadsheet Software, Data Security, Data Management, Billing & Invoicing, User Accounts
LearnQuest
Skills you'll gain: Network Troubleshooting, Help Desk Support, System Configuration, Computer Hardware, Networking Hardware, Hardware Troubleshooting, Technical Support, Peripheral Devices, Network Support, Desktop Support, Computer Networking, End User Training and Support, Operating Systems, Wireless Networks
Coursera Project Network
Skills you'll gain: ChatGPT, OpenAI, Artificial Intelligence, Business Logic, Customer Service, Customer Inquiries, Application Programming Interface (API), Python Programming, Test Case, Development Environment, E-Commerce
Amazon Web Services
Skills you'll gain: Root Cause Analysis, Customer Relationship Management, Relationship Management, Problem Management, Verbal Communication Skills, Amazon Web Services, Communication, Cloud Solutions, Customer Service, Technical Support, Cloud Computing, Automation, Generative AI, Innovation
- Status: Free
Coursera Project Network
Skills you'll gain: Lead Generation, Marketing Automation, HubSpot CRM, ChatGPT, Dashboard, MarTech, Email Marketing, Marketing Strategies, Workflow Management, Campaign Management, Marketing Analytics, Customer Engagement, Data-Driven Decision-Making
Skills you'll gain: Data Mining, Artificial Intelligence, Generative AI, Data Ethics, OpenAI, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Information Architecture, Strategic Decision-Making, Cloud Computing, Data Analysis, Data Science, Deep Learning, Digital Transformation, Data Strategy, Data-Driven Decision-Making, Artificial Neural Networks, Business Strategy, Business Process Automation, ChatGPT
Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Customer Relationship Management (CRM) Software, Data Visualization, Customer Support, Sales Management, Customer Service, Sales Strategy, Sales Process, Business Reporting, Data-Driven Decision-Making
- Status: Free
Coursera Instructor Network
Skills you'll gain: ChatGPT, Self Service Technologies, Customer Service, Web Applications, Customer Support, Generative AI, Artificial Intelligence, Natural Language Processing
In summary, here are 10 of our most popular customer support automation courses
- Ansible for Network Automation:Â Cisco Learning and Certifications
- Introduction to Marketing:Â University of Pennsylvania
- Introduction to Social Media Marketing:Â Meta
- Customer Service in the Age of Generative AI :Â University of Virginia Darden School Foundation
- Create Customer Support Data with Microsoft Excel:Â Coursera Project Network
- CompTIA Practice:Â LearnQuest
- Customer Service with Python: Build a Chatbot using ChatGPT:Â Coursera Project Network
- Skills and Best Practices for Cloud Support Associates:Â Amazon Web Services
- Marketing Automation with AI and HubSpot: Plan to Execution:Â Coursera Project Network
- IBM AI Foundations for Business:Â IBM