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CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Team Oriented, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interpersonal Communications
- Status: Free
National Taiwan University
Skills you'll gain: Revenue Management, Service Design, Financial Services, Service Management, Process Analysis, Innovation, Experience Design, Customer Analysis, Platform As A Service (PaaS), Business Modeling, Consumer Behaviour, Market Analysis
University of Pennsylvania
Skills you'll gain: People Analytics, Data-Driven Decision-Making, Business Analytics, Descriptive Analytics, Business Intelligence, Human Resource Strategy, Financial Data, Marketing Analytics, Analytics, Talent Management, Financial Analysis, Predictive Analytics, Human Resources Management and Planning, Peer Review, Business Analysis, Financial Statement Analysis, Financial Forecasting, Customer Insights, Workforce Planning, Demand Planning
- Status: Free
New Teacher Center
Skills you'll gain: Leadership and Management
Johns Hopkins University
Skills you'll gain: HTML and CSS, Javascript, Responsive Web Design, Ajax, Front-End Web Development, Web Design, Web Applications, Hypertext Markup Language (HTML), Browser Compatibility, Web Development, Cascading Style Sheets (CSS), Usability, Cross Platform Development, Server Side
Skills you'll gain: Data Mining, Artificial Intelligence, Generative AI, Data Ethics, OpenAI, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Information Architecture, Strategic Decision-Making, Cloud Computing, Data Analysis, Data Science, Deep Learning, Digital Transformation, Data Strategy, Data-Driven Decision-Making, Artificial Neural Networks, Business Strategy, Business Process Automation, ChatGPT
Skills you'll gain: Agile Software Development, Cloud Computing Architecture, Cloud Services, Agile Methodology, DevOps, Kanban Principles, Cloud Security, Cloud Infrastructure, Cloud Platforms, Cloud Computing, Agile Project Management, Cloud-Native Computing, User Story, Cloud Storage, Sprint Retrospectives, Sprint Planning, Workflow Management, CI/CD, Test Driven Development (TDD), Scrum (Software Development)
EIT Digital
Skills you'll gain: Technical Standard, General Data Protection Regulation (GDPR), Personally Identifiable Information, Information Privacy, Law, Regulation, and Compliance, Ethical Standards And Conduct, Data Ethics, Technology Roadmaps, International Relations, Cultural Sensitivity, Data Security, Interoperability, Social Studies, Health Information Management and Medical Records, Regulation and Legal Compliance, Cybersecurity, Emerging Technologies, Political Sciences, Health Care Procedure and Regulation, Data Sharing
Coursera Project Network
Skills you'll gain: Collaboration, Customer Analysis
CVS Health
Skills you'll gain: Growth Mindedness, De-escalation Techniques, Data Entry, Greeting Customers, Teamwork, Telephone Skills, Inbound Calls, Time Management, Customer Complaint Resolution, Customer Service, Customer Data Management, Willingness To Learn, Record Keeping, Performance Metric, Emotional Intelligence, Communication Strategies, Problem Solving
Northeastern University
Skills you'll gain: Leadership and Management, Strategy and Operations
In summary, here are 10 of our most popular personalized service courses
- CVS Health Retail Customer Service: CVS Health
- 服務模式的體驗、設計與創新:從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points): National Taiwan University
- Business Analytics: University of Pennsylvania
- Blended Learning: Personalizing Education for Students: New Teacher Center
- HTML, CSS, and Javascript for Web Developers: Johns Hopkins University
- IBM AI Foundations for Business: IBM
- DevOps, Cloud, and Agile Foundations: IBM
- Privacy and Standardisation: EIT Digital
- Crafting Personalized Content with Gen AI: Create a Campaign: Coursera Project Network
- Effective Service Innovation by Design in Hotel Management : Starweaver