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IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
University of Illinois Urbana-Champaign
Skills you'll gain: Management Accounting, Operations Management, Marketing, Process Improvement, Marketing Management, Organizational Strategy, Performance Measurement, Marketing Planning, Supply Chain Management, Product Strategy, Operational Analysis, Business Operations, Cost Accounting, Supply Chain Planning, Integrated Marketing Communications, Strategic Marketing, Marketing Strategy and Techniques, Variance Analysis, Statistical Process Controls, Accounting Systems
Skills you'll gain: Stakeholder Engagement, Resource Management, Stakeholder Management, Project Schedules, Project Management Institute (PMI) Methodology, Negotiation, Project Management, Leadership, Team Leadership, Emotional Intelligence, Project Management Life Cycle, Communication
Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication
University of Virginia
Skills you'll gain: New Product Development, Product Management, Agile Product Development, Innovation, Product Improvement, Ideation, Product Lifecycle Management, Customer Insights, Design and Product, Product Roadmaps, Product Design, Stakeholder Engagement, Customer Engagement, Data-Driven Decision-Making, Web Analytics, Product Testing, Business Modeling
Salesforce
Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Campaign Management, Sales Process, Sales Prospecting, Customer Relationship Management (CRM) Software, Workflow Management, Data Import/Export, Customer Data Management
Digital Marketing Institute
Skills you'll gain: Marketing Channel, E-Commerce, Web Analytics and SEO, Campaign Management, Digital Marketing, Search Engine Marketing, Marketing Strategies, Integrated Marketing Communications, Marketing Effectiveness, Marketing, Email Marketing, Content Marketing, Advertising, Social Media Marketing, Social Media, Business-To-Consumer, Customer Service, Target Audience
HubSpot Academy
Skills you'll gain: Sales Enablement, Data Visualization, Sales Presentations, Sales Management, Prospecting and Qualification, Persona Development, HubSpot CRM, Sales Training, Sales Strategy, Sales Process, Lead Generation, Sales Development, Employee Onboarding, Sales Operations, Target Audience, Sales, Dashboard, Customer Success Management, Business Reporting, Customer Relationship Management (CRM) Software
SkillUp EdTech
Skills you'll gain: Backlogs, Stakeholder Communications, Stakeholder Management, Cross-Functional Collaboration, Prioritization, Virtual Teams, Agile Project Management, Agile Methodology, Agile Product Development, Communication, Business Priorities, Product Requirements, Requirements Analysis, User Story, Product Management, Conflict Management, Customer Insights, DevOps
Johns Hopkins University
Skills you'll gain: Request for Proposal, Conflict Management, Presentations, Teamwork, Technical Communication, Storytelling, Persuasive Communication, Communication Strategies, Organizational Strategy, Non-Verbal Communication, Proposal Writing, Business Communication, Intercultural Competence, Team Building, Interpersonal Communications, Verbal Communication Skills, Target Audience, Team Management, Business Writing, Strategic Communication
- Status: Free
S.P. Jain Institute of Management and Research
Skills you'll gain: Product Strategy, Strategic Marketing, Marketing Management, Marketing Strategies, Consumer Behaviour, Target Market, Product Lifecycle Management, Integrated Marketing Communications, Marketing Analytics, Branding, Brand Strategy, Marketing Channel, Market Analysis, Communication Strategies
University of California, Davis
Skills you'll gain: Intercultural Competence, Team Management, Team Building, Cultural Diversity, Cultural Sensitivity, Cross-Functional Collaboration, Cultural Responsiveness, Interpersonal Communications, Conflict Management, Communication Strategies, Diversity Awareness, Non-Verbal Communication, Communication, Constructive Feedback, Active Listening
In summary, here are 10 of our most popular customer communications management courses
- Branding and Customer Experience:Â IE Business School
- Value Chain Management:Â University of Illinois Urbana-Champaign
- Project Management Communication, Stakeholders & Leadership :Â SkillUp EdTech
- Preparing for Your Call Center Customer Service Role:Â CVS Health
- Digital Product Management: Modern Fundamentals:Â University of Virginia
- Lead Management in Salesforce:Â Salesforce
- Digital Channel Planning and E-Commerce Strategy:Â Digital Marketing Institute
- Strategic Customer Relationship Management & Sales Technique:Â HubSpot Academy
- Product Owner: Communications & Stakeholder Management :Â SkillUp EdTech
- Strategic Communications in Technical Organizations:Â Johns Hopkins University