Filter by
The language used throughout the course, in both instruction and assessments.
Results for "customer experience improvement"
California Institute of the Arts
Skills you'll gain: User Research, Wireframing, User Interface and User Experience (UI/UX) Design, UI/UX Strategy, Information Architecture, Mockups, User Experience Design, Responsive Web Design, User Interface (UI), User Experience, User Interface (UI) Design, Web Design, User Centered Design, Interaction Design, Prototyping, Graphic and Visual Design, Web Language, HTML and CSS, User Flows, Design
Duke University
Skills you'll gain: Agile Product Development, Customer Insights, Customer Engagement, New Product Development, Innovation, Business Strategies, Customer Relationship Management (CRM) Software, Value Propositions, Market Research, Business Process Improvement
Status: FreeNational Taiwan University
Skills you'll gain: Revenue Management, Service Design, Financial Services, Service Management, Process Analysis, Innovation, Experience Design, Customer Analysis, Platform As A Service (PaaS), Business Modeling, Consumer Behaviour, Market Analysis
Case Western Reserve University
University of Pennsylvania
Skills you'll gain: Active Listening, Communication, Communication Strategies, Persuasive Communication, Verbal Communication Skills, Interpersonal Communications, Business Communication, Strategic Communication, Rapport Building, Goal Setting, Relationship Building, Non-Verbal Communication, Cooperation, Negotiation, Emotional Intelligence
Skills you'll gain: Communication
Kennesaw State University
Skills you'll gain: Leadership and Management, Strategy and Operations
Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Verbal Communication Skills, Communication
Queen Mary University of London
Skills you'll gain: Leadership and Management
University of Maryland, College Park
Skills you'll gain: Customer Analysis, Customer Acquisition Management, Customer Insights, Marketing Channel, Marketing Analytics, Customer Relationship Management, Business-To-Consumer, Customer Retention, Customer Engagement, B2B Sales, Operating Cost, Marketing Strategies, Strategic Marketing, Decision Making
Coursera Project Network
Skills you'll gain: Customer Insights, User Feedback, Customer Analysis, Business Research, User Accounts
Coursera Project Network
In summary, here are 10 of our most popular customer experience improvement courses
- UI / UX Design: California Institute of the Arts
- Customer-Centric Innovation: Duke University
- 服務模式的體驗、設計與創新：從痛點到賣點 (Experience, Design, and Innovation of Service Models: from Pain Points to Selling Points): National Taiwan University
- Take the Lead on Healthcare Quality Improvement: Case Western Reserve University
- Improving Communication Skills: University of Pennsylvania
- Preparing for Your Call Center Customer Service Role: CVS Health
- Customer Centricity as Competitive Advantage - Jagdish Sheth: Kennesaw State University
- Preparing for Your Retail Customer Service Role: CVS Health
- Reimagining Consumer Experience: Queen Mary University of London
- Selecting the Right Customer & Channel : University of Maryland, College Park
