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University of Virginia
Skills you'll gain: Technology Strategies, Information Technology, Business Analysis, Business Strategy, Cyber Risk, Design Thinking, Cybersecurity, Business Modeling, Agile Methodology, Artificial Intelligence, Project Portfolio Management, Product Lifecycle Management, Technical Communication, Value Propositions
Kennesaw State University
Skills you'll gain: Customer Retention, Expectation Management, Brand Loyalty, Customer Relationship Management, Human Resource Strategy, Market Opportunities, Customer Analysis, Customer Engagement, Target Market, Customer Insights, Customer Acquisition Management, Consumer Behaviour, Business Marketing
Skills you'll gain: Customer Service, Advertising, Market Research, Branding, Value Propositions, Brand Management, Customer Relationship Management, Target Market, Marketing Communications, Logistics, Marketing, Customer Insights, Supply Chain Management, Sales Management, B2B Sales, Sales Process
University of Illinois Urbana-Champaign
Skills you'll gain: Mergers & Acquisitions, Working Capital, Revenue Recognition, Financial Statements, Peer Review, Credit Risk, Accrual Accounting, Financial Analysis, Investments, Corporate Finance, Business Valuation, Financial Statement Analysis, Cash Flows, Accounting Records, Financial Accounting, Income Statement, Accounting, Finance, Portfolio Management, Financial Management
University of Virginia
Skills you'll gain: New Product Development, Product Management, Agile Product Development, Innovation, Product Improvement, Ideation, Product Lifecycle Management, Customer Insights, Design and Product, Product Roadmaps, Product Design, Stakeholder Engagement, Customer Engagement, Data-Driven Decision-Making, Web Analytics, Product Testing, Business Modeling
Skills you'll gain: Call Center Experience, Interviewing Skills, De-escalation Techniques, Customer Relationship Building, Customer Complaint Resolution, Customer Service, Problem Solving, Conflict Management, Inbound Calls, Outbound Calls, Customer Support, Professionalism, Verbal Communication Skills, Active Listening, Communication
Salesforce
Skills you'll gain: Sales Pipelines, Sales Process, Order Management, Sales Management, Sales Support, Salesforce, Request For Quotation (RFQ), Product Knowledge, Sales Training, Contract Management, Customer Relationship Management (CRM) Software
Salesforce
Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Campaign Management, Sales Process, Sales Prospecting, Customer Relationship Management (CRM) Software, Workflow Management, Data Import/Export, Customer Data Management
HubSpot Academy
Skills you'll gain: Sales Enablement, Data Visualization, Sales Presentations, Sales Management, Prospecting and Qualification, Persona Development, HubSpot CRM, Sales Training, Sales Strategy, Sales Process, Lead Generation, Sales Development, Employee Onboarding, Sales Operations, Target Audience, Sales, Dashboard, Customer Success Management, Business Reporting, Customer Relationship Management (CRM) Software
Skills you'll gain: Stakeholder Engagement, Resource Management, Stakeholder Management, Project Schedules, Project Management Institute (PMI) Methodology, Negotiation, Project Management, Leadership, Team Leadership, Emotional Intelligence, Project Management Life Cycle, Communication
University of Illinois Urbana-Champaign
Skills you'll gain: Marketing, Marketing Management, Marketing Planning, Marketing Strategy and Techniques, Brand Strategy, Consumer Behaviour, Proposal Development, Product Planning, Marketing Analytics, Target Market, Promotional Strategies, Value Propositions, Market Analysis, Customer Insights
University of Illinois Urbana-Champaign
Skills you'll gain: New Product Development, Product Development, Design Thinking, Market Research, Quantitative Research, Customer Insights, User Research, Consumer Behaviour, Market Analysis, Target Market, Forecasting, Innovation, Data-Driven Decision-Making
In summary, here are 10 of our most popular customer success management courses
- Customer-Centric IT Strategy:Â University of Virginia
- Managing Customer Expectations with Jagdish Sheth:Â Kennesaw State University
- Introduction to Business Management : Winning Externally:Â IIT Bombay
- Financial Management:Â University of Illinois Urbana-Champaign
- Digital Product Management: Modern Fundamentals:Â University of Virginia
- Preparing for Your Call Center Customer Service Role:Â CVS Health
- Opportunity Management in Salesforce:Â Salesforce
- Lead Management in Salesforce:Â Salesforce
- Strategic Customer Relationship Management & Sales Technique:Â HubSpot Academy
- Project Management Communication, Stakeholders & Leadership :Â SkillUp EdTech