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University of Virginia
Skills you'll gain: Usability Testing, Agile Product Development, New Product Development, Continuous Delivery, User Story, Product Management, Agile Methodology, Product Testing, Agile Project Management, Team Management, Design Thinking, Team Leadership, DevOps, Innovation, Analytics, Product Improvement, Business Analytics, Ideation, Product Lifecycle Management, Sprint Retrospectives
University of Pennsylvania
Skills you'll gain: Active Listening, Communication, Communication Strategies, Persuasive Communication, Verbal Communication Skills, Interpersonal Communications, Business Communication, Strategic Communication, Rapport Building, Goal Setting, Relationship Building, Non-Verbal Communication, Cooperation, Negotiation, Emotional Intelligence, Competitive Analysis
Skills you'll gain: Agile Software Development, Cloud Computing Architecture, Cloud Services, Agile Methodology, DevOps, Kanban Principles, Cloud Security, Cloud Infrastructure, Cloud Platforms, Cloud Computing, Agile Project Management, Cloud-Native Computing, User Story, Cloud Storage, Sprint Retrospectives, Sprint Planning, Workflow Management, CI/CD, Test Driven Development (TDD), Scrum (Software Development)
Kennesaw State University
Skills you'll gain: Statistical Process Controls, Root Cause Analysis, Lean Methodologies, Quality Control, Six Sigma Methodology, Process Analysis, Lean Six Sigma, Lean Manufacturing, Quality Improvement, Process Improvement, Continuous Improvement Process, Waste Minimization
Rutgers the State University of New Jersey
Skills you'll gain: Quality Improvement, Continuous Quality Improvement (CQI), Data Collection, Data Quality, Patient Safety, Spreadsheet Software, Health Care Administration, Health Systems, Health Care Procedure and Regulation
Macquarie University
Skills you'll gain: Professional Development, Self-Awareness, Personal Development, Leadership Development, Lifelong Learning, Adaptability, Willingness To Learn, Self-Motivation, Emotional Intelligence, Change Management, Goal Setting
SkillUp EdTech
Skills you'll gain: Statistical Process Controls, Statistical Hypothesis Testing, Lean Methodologies, Team Motivation, Process Improvement, Six Sigma Methodology, Kaizen Methodology, Lean Six Sigma, Process Capability, Risk Analysis, Quality Improvement, Team Management, Benchmarking, Performance Measurement, Change Management, Process Analysis, Statistical Analysis, Operational Efficiency, Continuous Improvement Process, Organizational Change
Skills you'll gain: Call Center Experience, Customer Complaint Resolution, De-escalation Techniques, Conflict Management, Customer Service, Customer Relationship Building, Interviewing Skills, Retail Store Operations, Problem Solving, Professionalism, Verbal Communication Skills, Communication
Skills you'll gain: Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Personalized Service, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies
University of Florida
Skills you'll gain: Lean Methodologies, Patient Safety, Patient Flow, Scientific Methods, Medical Management, Health Systems, Process Improvement, Continuous Quality Improvement (CQI), Health Care, Capacity Management
University of California, Davis
Skills you'll gain: Key Performance Indicators (KPIs), Gap Analysis, Performance Management, Performance Analysis, Performance Measurement, Expectation Management, Performance Review, Employee Performance Management, Employee Coaching, Performance Improvement, Coaching, Accountability, Constructive Feedback, Leadership and Management, Goal Setting, Professional Development
Northwestern University
Skills you'll gain: Real Time Data, Data Collection, Social Media Marketing, Big Data, Marketing Analytics, Crisis Management, Analytics, Data Analysis, Content Strategy, Text Mining, Data-Driven Decision-Making, Marketing Strategies
In summary, here are 10 of our most popular service improvement courses
- Digital Product Management: University of Virginia
- Improving Communication Skills: University of Pennsylvania
- DevOps, Cloud, and Agile Foundations: IBM
- Six Sigma Advanced Improve and Control Phases: Kennesaw State University
- Quality Improvement in Healthcare Organizations: Rutgers the State University of New Jersey
- Professional development: Improve yourself, always: Macquarie University
- ASQ-Certified Six Sigma Black Belt (CSSBB) Exam Prep: SkillUp EdTech
- Preparing for Your Retail Customer Service Role: CVS Health
- Effective Service Innovation by Design in Hotel Management : Starweaver
- Fixing Healthcare Delivery 2.0: Advanced Lean: University of Florida