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Skills you'll gain: Social Media Management, Social Media, Content Creation, Instagram, Social Media Marketing, Social Media Strategy, Facebook, Branding, Content Strategy, Brand Management, Content Management, Customer Engagement
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Greeting Customers, Customer Service, Empathy, Cross Selling, Retail Sales, Call Center Experience, Transaction Processing, Verbal Communication Skills, Upselling, Retail Store Operations, Customer Complaint Resolution, Product Knowledge, Team Oriented, Cash Register Operation, Problem Solving, Time Management, Conflict Management, Interpersonal Communications
Skills you'll gain: Data Mining, Artificial Intelligence, Generative AI, Data Ethics, OpenAI, Artificial Intelligence and Machine Learning (AI/ML), Big Data, Information Architecture, Strategic Decision-Making, Cloud Computing, Data Analysis, Data Science, Deep Learning, Digital Transformation, Data Strategy, Data-Driven Decision-Making, Artificial Neural Networks, Business Strategy, Business Process Automation, ChatGPT
University of Illinois Urbana-Champaign
Skills you'll gain: Organizational Change, Innovation, Change Management, Business Modeling, Technology Strategies, Product Lifecycle Management, New Product Development, Business Transformation, Technology Roadmaps, Product Development, Customer Insights, Organizational Strategy, Service Design, Business Strategy, Cross-Functional Team Leadership, Business Leadership, Digital Transformation, Customer Analysis, Organizational Structure, User Feedback
University of Virginia
Skills you'll gain: New Product Development, Product Management, Agile Product Development, Innovation, Product Improvement, Ideation, Product Lifecycle Management, Customer Insights, Design and Product, Product Roadmaps, Product Design, Stakeholder Engagement, Customer Engagement, Data-Driven Decision-Making, Web Analytics, Product Testing, Business Modeling
University of Alberta
Skills you'll gain: Requirements Analysis, Agile Software Development, Agile Methodology, Kanban Principles, Requirements Elicitation, Sprint Retrospectives, Requirements Management, Functional Requirement, Business Requirements, Sprint Planning, Software Development Methodologies, Project Risk Management, Software Development Life Cycle, Scrum (Software Development), Software Technical Review, Software Development, Product Management, Agile Project Management, User Story, Backlogs
University of Illinois Urbana-Champaign
Skills you'll gain: Mergers & Acquisitions, Working Capital, Revenue Recognition, Financial Statements, Peer Review, Credit Risk, Accrual Accounting, Financial Analysis, Investments, Corporate Finance, Business Valuation, Financial Statement Analysis, Cash Flows, Accounting Records, Financial Accounting, Income Statement, Accounting, Finance, Portfolio Management, Financial Management
Rice University
Skills you'll gain: Conflict Management, Professional Networking, Meeting Facilitation, Relationship Management, Relationship Building, Communication, Mentorship, Active Listening, Interpersonal Communications, People Management, Constructive Feedback, Influencing, Coaching, Collaboration, Leadership
Advancing Women in Tech
Skills you'll gain: Software Architecture, Engineering Management, Goal Setting, Systems Design, Technical Management, API Design, Technical Product Management, Cross-Functional Collaboration, Recruitment, Program Management, Team Performance Management, Management Training And Development, Microservices, Employee Retention, Employee Coaching, Talent Management, Leadership and Management, Talent Acquisition, Communication, Conflict Management
Salesforce
Skills you'll gain: Sales Development, Salesforce, Lead Generation, Sales Support, Sales Pipelines, Campaign Management, Sales Process, Sales Prospecting, Customer Relationship Management (CRM) Software, Workflow Management, Data Import/Export, Customer Data Management
Skills you'll gain: Service Design, Design Thinking, Change Management, Process Mapping, Key Performance Indicators (KPIs), Customer Service, Hospitality Management, Hospitality, Personalized Service, Innovation, Customer Insights, Corporate Sustainability, Continuous Improvement Process, Feasibility Studies
University of Virginia
Skills you'll gain: Usability Testing, Agile Product Development, New Product Development, Continuous Delivery, User Story, Product Management, Agile Methodology, Product Testing, Agile Project Management, Team Management, Design Thinking, Team Leadership, DevOps, Innovation, Analytics, Product Improvement, Business Analytics, Ideation, Product Lifecycle Management, Sprint Retrospectives
In summary, here are 10 of our most popular service management courses
- Social Media Management : Meta
- CVS Health Retail Customer Service: CVS Health
- IBM AI Foundations for Business: IBM
- Strategic Technology Management: University of Illinois Urbana-Champaign
- Digital Product Management: Modern Fundamentals: University of Virginia
- Software Product Management: University of Alberta
- Financial Management: University of Illinois Urbana-Champaign
- Relationship Management : Rice University
- Real-World Engineering Management: Advancing Women in Tech
- Lead Management in Salesforce: Salesforce