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Explore the Customer Experience Course Catalog
IE Business School
Skills you'll gain: Branding, Brand Management, Brand Strategy, Consumer Behaviour, Customer Insights, User Experience, Integrated Marketing Communications, Customer Analysis, Business Ethics, Market Research, Cross-Functional Collaboration, Employee Engagement
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Engagement, Customer Insights, User Feedback, Customer Analysis, Market Research, Customer Service, Data Collection, Active Listening, Verbal Communication Skills, Continuous Improvement Process, Data-Driven Decision-Making, Survey Creation, Customer Relationship Management, Team Oriented, Organizational Leadership
- Status: [object Object]
Skills you'll gain: Media Planning, Search Engine Marketing, Email Marketing, Data Storytelling, Social Media Strategy, Search Engine Optimization, Social Media, Social Media Marketing, Content Creation, Order Fulfillment, A/B Testing, Target Audience, Digital Marketing, E-Commerce, Loyalty Programs, Social Media Management, Customer Retention, Persona Development, Performance Measurement, Marketing Automation
Skills you'll gain: UI/UX Research, Design Thinking, User Research, User Experience Design, User Centered Design, Usability, Persona (User Experience), Web Content Accessibility Guidelines, Prototyping, Wireframing, Sprint Planning
- Status: Free
Georgia Institute of Technology
Skills you'll gain: User Experience Design, Prototyping, User Centered Design, Usability, Requirements Analysis, User Interface (UI), Interaction Design, Usability Testing, User Research
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Retention, Loyalty Programs, Customer Relationship Management, Brand Loyalty, Customer Engagement, Customer Relationship Building, Customer Service, Consumer Behaviour, Customer Insights, User Feedback, Customer Analysis, Marketing Strategies, Strategic Marketing
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
- Status: [object Object]
Skills you'll gain: Quality Management, Project Scoping, Project Closure, Project Management, Project Management Life Cycle, Project Planning, Continuous Improvement Process, Agile Project Management, Project Controls, Quality Monitoring, Backlogs, Team Management, Project Documentation, Agile Methodology, Communication Planning, Project Risk Management, Change Management, Milestones (Project Management), Organizational Structure, Data Storytelling
Skills you'll gain: Customer Insights, Digital Marketing, Customer Analysis, Marketing Strategies, Marketing Planning, Content Marketing, Social Media Marketing, Marketing Effectiveness, Marketing Channel, Email Marketing, Marketing Communications, Target Audience, Persona Development, Marketing Analytics, E-Commerce, Search Engine Optimization
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
University of Pennsylvania
Skills you'll gain: Go To Market Strategy, Branding, Consumer Behaviour, Strategic Marketing, Brand Management, Brand Marketing, Marketing Strategies, Marketing, Brand Strategy, Communication Strategies, Product Marketing, Marketing Communications, Brand Loyalty, Customer Insights, Brand Awareness, Marketing Channel, Price Negotiation, Customer Engagement
Skills you'll gain: Search Engine Marketing, Search Engine Optimization, Target Audience, Digital Marketing, Persona Development, Web Analytics and SEO, Marketing, Customer Engagement, Customer Acquisition Management, Advertising, Marketing Strategies, Lead Generation
Customer Experience learners also search
In summary, here are 10 of our most popular customer experience courses
- Branding and Customer Experience: IE Business School
- Voice of the Customer (VoC): Enhancing Experiences : Coursera Instructor Network
- Google Digital Marketing & E-commerce: Google
- Foundations of User Experience (UX) Design: Google
- Introduction to User Experience Design : Georgia Institute of Technology
- Improving Customer Retention: Coursera Instructor Network
- Customer Relationship Management: Starweaver
- Google Project Management:: Google
- Customer Understanding and Digital Marketing Channels: Unilever
- Customer Service Fundamentals: Knowledge Accelerators