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Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
University of California, Irvine
Skills you'll gain: Project Controls, Team Leadership, Project Planning, Team Management, Team Building, Leadership and Management, Project Management, Project Management Life Cycle, Performance Reporting, Scheduling, Stakeholder Management, Communication
Skills you'll gain: Customer Success Management, Salesforce, Dashboard, Customer Relationship Management (CRM) Software, Data Visualization, Customer Support, Sales Management, Customer Service, Sales Strategy, Sales Process, Business Reporting, Data-Driven Decision-Making
CVS Health
Skills you'll gain: Active Listening, De-escalation Techniques, Customer Service, Empathy, Verbal Communication Skills, Transaction Processing, Customer Complaint Resolution, Retail Store Operations, Problem Solving, Time Management, Interpersonal Communications, Root Cause Analysis, Non-Verbal Communication, Communication
Coursera Project Network
Skills you'll gain: HubSpot CRM, Customer Relationship Management (CRM) Software, Customer Data Management, Email Marketing, Marketing Materials, Customer Communications Management, Sales Pipelines, Dashboard, Team Building
Universidades Anáhuac
Skills you'll gain: Customer Success Management, Customer Service, Customer Relationship Management, Customer Retention, Customer Engagement, Customer Relationship Management (CRM) Software, Sales Process, Business Metrics, Key Performance Indicators (KPIs), Customer Insights, Sales Strategy, Consumer Behaviour, Organizational Structure, Communication
- Status: Free
Coursera Instructor Network
Skills you'll gain: Customer Success Management, Customer Service, Customer Support, Customer Engagement, Personalized Service, Operational Efficiency, Technology Strategies, Organizational Strategy, Data Ethics, Business Strategies, Automation, Information Privacy
University of Pennsylvania
Skills you'll gain: Growth Mindedness, Personal Development, Self-Awareness, Self-Motivation, Lifelong Learning, Goal Setting, Relationship Building, Cultural Diversity
Salesforce
Skills you'll gain: Sales Pipelines, Sales Process, Customer Success Management, Order Management, Sales Management, Sales Support, Salesforce, Dashboard, Sales, Sales Development, Customer Relationship Management (CRM) Software, Sales Operations, Lead Generation, Request For Quotation (RFQ), Customer Relationship Management, Product Knowledge, B2B Sales, Campaign Management, Data Visualization, Sales Training
Skills you'll gain: Rapport Building, Cross Selling, Business Communication, Relationship Building, New Business Development, Professional Networking, Upselling, Business Relationship Management, Client Services, Account Management, B2B Sales, Business Development, Customer Relationship Management, Strategic Partnership, Market Opportunities, Active Listening, Customer Insights
University of California, Irvine
Skills you'll gain: Business Writing, Negotiation, Stakeholder Management, Project Performance, Business Correspondence, Creative Problem-Solving, Problem Solving, Conflict Management, Concision, Project Risk Management, Editing, Brainstorming, Decision Making, Creative Thinking, Project Management, Project Planning, Risk Analysis, Emotional Intelligence, Scope Management, Relationship Building
University of California, Irvine
Skills you'll gain: Time Management, Business Writing, Goal Setting, Negotiation, Cash Management, Business Planning, Planning, Project Controls, Feasibility Studies, Delegation Skills, Peer Review, Team Leadership, Business Correspondence, Creative Problem-Solving, Problem Solving, Professional Networking, Financial Analysis, Communication Strategies, Communication, Emotional Intelligence
In summary, here are 10 of our most popular customer success management courses
- Customer Relationship Management:Â Starweaver
- Project Management: The Basics for Success:Â University of California, Irvine
- Reports, Dashboards, and Customer Success in Salesforce:Â Salesforce
- Introduction to Customer Service:Â CVS Health
- Introduction to CRM with HubSpot:Â Coursera Project Network
- Customer Success: Conociendo al cliente: Universidades Anáhuac
- GenerativeAI for Customer Success:Â Coursera Instructor Network
- Success:Â University of Pennsylvania
- Salesforce Sales Operations:Â Salesforce
- Relationship Management and Business Development :Â Starweaver