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Skills you'll gain: Systems Administration, Cloud Infrastructure, IT Infrastructure, Lightweight Directory Access Protocols, Active Directory, Disaster Recovery, Server Administration, Linux Administration, Cloud Computing, Servers, Network Administration, Windows Servers, Data Storage, Virtualization, User Accounts
- Status: [object Object]
Skills you'll gain: Quality Management, Project Scoping, Project Closure, Project Management, Project Management Life Cycle, Project Planning, Continuous Improvement Process, Agile Project Management, Project Controls, Quality Monitoring, Backlogs, Team Management, Project Documentation, Agile Methodology, Communication Planning, Project Risk Management, Change Management, Milestones (Project Management), Organizational Structure, Data Storytelling
University of Pennsylvania
Skills you'll gain: Operations Management, Operational Efficiency, Process Analysis, Operational Performance Management, Process Improvement, Lean Methodologies, Workflow Management, Continuous Improvement Process, Capacity Planning, Quality Management, Business Workflow Analysis, Supply Chain Management, Inventory Management System, Statistical Process Controls, Process Flow Diagrams, Root Cause Analysis
- Status: Free
Board Infinity
Skills you'll gain: Quality Management, Statistical Process Controls, Quality Management Systems, ISO 9000 Series, Product Quality (QA/QC), Quality Improvement, Service Improvement, Quality Assurance, Quality Control, Continuous Quality Improvement (CQI), Continuous Improvement Process, Customer Service, Process Improvement, Customer Insights
- Status: [object Object]
Google
Skills you'll gain: Computer Networking, Network Troubleshooting, Package and Software Management, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, Desktop Support, Network Security, Network Architecture, Computer Hardware, Linux, Encryption, Microsoft Windows, Lightweight Directory Access Protocols, Cybersecurity, Security Awareness, Technical Support, Software Installation, Help Desk Support
Starweaver
Skills you'll gain: Customer Relationship Management, Customer Relationship Management (CRM) Software, Loyalty Programs, Customer Analysis, Customer Data Management, Customer Insights, Process Mapping, Customer Engagement, Customer Service, Business Strategies, Customer Success Management, Customer Retention, User Experience, Target Audience, Customer Communications Management, Marketing Strategies, Data-Driven Decision-Making, Technology Strategies, Business Technologies, Scalability
Macquarie University
Skills you'll gain: Overcoming Objections, Influencing, Risk Management Framework, Persuasive Communication, Governance, Storytelling, Risk Management, Change Management, Organizational Change, Rapport Building, Meeting Facilitation, Conflict Management, Enterprise Risk Management (ERM), Business Transformation, Risk Analysis, Negotiation, Organizational Effectiveness, Stakeholder Management, Leadership, Process Management
Starweaver
Skills you'll gain: Delegation Skills, Emotional Intelligence, Intercultural Competence, Team Management, Conflict Management, Cultural Diversity, Employee Performance Management, Leadership and Management, Team Building, Communication, Leadership, Leadership Development, Active Listening, Employee Onboarding
Skills you'll gain: ServiceNow, Service Level, Systems Administration, User Accounts, Service Management, Authorization (Computing), Security Controls, Role-Based Access Control (RBAC), Identity and Access Management, Information Management, Business Process Automation, System Configuration, Database Management, Application Development, Automation, Content Management
Knowledge Accelerators
Skills you'll gain: Service Level Agreement, Problem Solving, Customer Service, Desktop Support, Technical Communication, Technical Support, Critical Thinking and Problem Solving, Verbal Communication Skills, Issue Tracking, Data Entry, Rapport Building, Patience, Empathy, Time Management, Communication, Concision, Personal Attributes, Collaboration, Positivity, Self-Awareness
- Status: Free
Università Bocconi
Skills you'll gain: Food and Beverage, Hospitality Management, Product Quality (QA/QC), Global Marketing, Market Dynamics, Business Strategy, Customer Insights, Value Propositions, Competitive Analysis, Growth Strategies
Skills you'll gain: Puppet (Configuration Management Tool), CI/CD, Containerization, Infrastructure as Code (IaC), Docker (Software), Continuous Deployment, Continuous Integration, Kubernetes, Cloud Computing, DevOps, Infrastructure As A Service (IaaS), Cloud Services, Configuration Management, Continuous Monitoring, Scalability, Virtual Machines, Public Key Infrastructure, Automation, Regression Testing
In summary, here are 10 of our most popular service management courses
- System Administration and IT Infrastructure Services: Google
- Google Project Management:: Google
- Introduction to Operations Management: University of Pennsylvania
- Quality Improvement and Management: Board Infinity
- Google IT Support: Google
- Customer Relationship Management: Starweaver
- Influencing: Storytelling, Change Management and Governance: Macquarie University
- Management Skills for New Managers: Starweaver
- ServiceNow System Administrator from Zero to Hero: Packt
- Customer Service Fundamentals: Knowledge Accelerators