In this course, "Gen AI for Customer Insights," you’ll explore the transformative power of generative AI in analyzing customer data to uncover patterns, predict trends, and generate actionable insights. Through real-world examples and interactive learning, you’ll learn how AI-driven insights can enhance decision-making, improve customer experiences, and drive business success, equipping you with practical skills to excel in today’s data-driven landscape.
GenAI for Customer Insights
Gain insight into a topic and learn the fundamentals.
Beginner level
Recommended experience
2 hours to complete
Flexible schedule
Learn at your own pace
What you'll learn
Describe the role of Generative AI in transforming customer insights.
Use Gen AI to collect and analyze customer feedback.
Explain how AI can segment customers and predict trends based on behavior.
Apply AI-driven insights to improve customer experience and business strategies.
Details to know
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Recently updated!
February 2025
Assessments
1 assignment
Taught in English
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There is 1 module in this course
In this course, "Gen AI for Customer Insights," you’ll explore the transformative power of generative AI in analyzing customer data to uncover patterns, predict trends, and generate actionable insights. Through real-world examples and interactive learning, you’ll learn how AI-driven insights can enhance decision-making, improve customer experiences, and drive business success, equipping you with practical skills to excel in today’s data-driven landscape.
What's included
13 videos6 readings1 assignment1 peer review3 discussion prompts
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