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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,419 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

May 4, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

GS

May 4, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

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8526 - 8550 of 10,000 Reviews for Technical Support Fundamentals

By Josh G

Aug 6, 2019

This course was extremely knowledgeable and I plan to use it towards my career in the IT industry.

By Mohamed H I

Aug 3, 2019

Will amazingly take you from ZERO to a HERO in computers and IT world. Just be hungry and curious!

By Chris F

Jul 5, 2019

Great introduction course! Cannot wait to take the subsequent lessons! Thanks Google and Coursera.

By Mervin M G B

Jun 30, 2019

This course of Technical Support Fundamentals is excellent for beginner. The instructors are cool.

By Sabrina T

Feb 4, 2019

Very informative course. I loved the videos and the labs were super cool and made it fun to learn.

By Justin M

Oct 3, 2018

This is an excellent course to take if you have no experience in the Information Technology field.

By Gordon L I

Jun 14, 2018

Great course that gives you a broad idea of the topics the certificate will cover. Great refresher

By Justin T

Apr 16, 2018

I liked this course, it was VERY easy. More of a overall introduction than a learning experience.

By Carson B

Mar 9, 2018

All of the instructors were great, the course was easy to navigate and had a lot of good material.

By Malia F D L F

Feb 27, 2018

So far so good. I fixed my own computer with only learning what I've learned in this first course.

By Deleted A

Jan 29, 2018

I like it, it is helpful keep doing it but it has some technical problems that still not solving .

By Jerome G

Jan 31, 2025

I liked the instructors and the speed of delivery. also easy to review and go back to learn more

By Shahrzad R

May 28, 2024

i need help for verified my ID, please some one contact to discus about my issues; thanks for all

By Oleksii G

Apr 8, 2024

It is an awesome course for a beginner and anyone who wants to dive into the IT field! Thank you!

By Jeffrey D

Mar 8, 2024

The lessons in this course were concise and understandable. I learned a lot and had fun doing it.

By Blessing A

Mar 5, 2024

If you are new in the IT career path, I fully recommend this course without any reservation 100%.

By Amy K

Dec 9, 2023

absolutely so well done. if you have any doubts, ignore them because this course is so well done.

By Efrain G

Sep 22, 2023

Provided a lot of information and has helped grow my passion for pursuing a career in technology.

By Erik B

Sep 22, 2023

This course is absolutely excellent! It has proven to be very informative and has helped me grow!

By Maadh A

Sep 13, 2023

its good for people who have no idea about computers and have no computers knowledge what so ever

By Siraj K

Aug 13, 2023

Excited to share that I've completed the Google Certificate in IT technical support fundamentals!

By MOHIB U

Aug 11, 2023

This course help me understand what is IT and its Role really love it and its really professional

By Darkryder

Jul 21, 2023

Excellent course. It covers all of the fundamentals that a person needs to start on the helpdesk.

By Mihail K

Jul 4, 2023

I love the introduction to IT support this gave, I hope the rest of the courses are just as good!

By LVD M

Jun 8, 2023

Easy Instructions, Current Information, Real IT professionals sharing their knowledge! Excellent!