Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,419 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

May 4, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

GS

May 4, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

Filter by:

8551 - 8575 of 10,000 Reviews for Technical Support Fundamentals

By adhi y

May 17, 2023

Wow, Nothing more best then Coursera, i really love joint in this course, its really fun to learn

By Bala R

Apr 16, 2023

Good course. I really learned a lot about IT technical support fundamentals.

Thank you.

Bala Raman

By Usman Z

Mar 5, 2023

It was a great journey of learning new things about computers, customer service, internet & more.

By Mevan K

Mar 5, 2023

Awesome and i recommend this course for any biginer or any one who wish to refresh there memorry.

By Joshua C

Jan 19, 2023

The first course is very fun and such an informative way of teaching the first step in IT support

By Tanisha K

Jan 7, 2023

The full course is highly recommendable. It is very useful with essential topics and best tutors.

By John P Z

Dec 14, 2022

Super awesome introduction. The histories are pretty helpful and sets the background of computers

By Kashif S

Dec 7, 2022

This course enhance my Tech education with tech information and opportunity to explore IT skills.

By Joaquín M

Nov 16, 2022

I think it has all you need to understand the basics of IT. It won't be a waste of time for sure.

By Jeffrey C

Nov 9, 2022

Very informational. Leaves an individual with a decent fundamental understanding of general I.T .

By Alexis G

Nov 5, 2022

The only downside is the quizzes are in Ukrainian. But as a PC gamer, EVERYTHING IS MAKING SENSE.

By akindipe i

Sep 29, 2022

was intresting and educating the material for the course was so straithgfoward and understanding.

By Chris I

Aug 22, 2022

I learnt alot from this module i cant wait to start the next chapter Bits and Bytes of networking

By Cesar R

Aug 18, 2022

Easy to follow along. You do need to be able to motivate yourself since it is a self pace course.

By Gustavo M

Aug 10, 2022

It gives people a warm and fuzzy on how computers generally work and what IT support actually is.

By Miryan M

Aug 5, 2022

Very well made course. The short videos are with most important information and no empty talking.

By Ofome E

Jul 11, 2022

MY FIRST TIME ACTUALLY LEARNING THE BITS OF IT SURPPORT AND THE JOURNEY HAS BEEN REALLY EXCITING.

By Ariana S

Jun 18, 2022

this course was is great for beginners and for people looking to brush up on ther computer skills

By Joy F

Jun 9, 2022

Great course, those that are not in IT yet will be able to understand and grasp the fundamentals!

By Adeyinka O

May 2, 2022

I love this course, i feel on top of the world. Having started with this I am going to learn more

By Onyeka G

Apr 6, 2022

Course outlines are well detailed and tailored to specifics. All in all, this course is impactful

By Jatyia H

Apr 1, 2022

thank you so much for showing me the ropes and helping me learn more and more as a go !!!!!!!!!!!

By Latosha G

Mar 11, 2022

Enjoyed this course because it offered the fundamentals which were interesting and easy to learn.

By Nolan C D

Dec 13, 2021

Very helpful, you will learn a lot whether you have zero IT background or general basic knowledge

By Alvin L

Dec 8, 2021

Excellent, i learned a lot from this 1st course and im going to continue to go on the next course