Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,419 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

SS

May 4, 2020

It goes through a good amount of foundational information for IT. It goes with the technical side as well as the soft skills and resume/interview information which are just as important as technical.

GS

May 4, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

Filter by:

8976 - 9000 of 10,000 Reviews for Technical Support Fundamentals

By Andrew G

May 25, 2020

It taught me some good things even though i was already knowledgeable on most of the subjects.

By USA V O B

May 22, 2020

This course will gave me the wings of my new journey and my upcoming future.Thank You Coursera

By Dirk P

Apr 23, 2020

I enjoyed the course very much. It helped solidify knowledge I only previously had a grasp of.

By John W

Apr 16, 2020

Great overview of IT Fundamentals. Informative for many wanting to get involved in this field.

By ABDULLAH A N

Apr 8, 2020

Excellent Course . I just love it. Anyone,who is interested in IT should complete this course.

By Aaron

Mar 22, 2020

Great introduction to the roles that an IT support specialist will encounter on a daily basis

By Kamal E

Feb 16, 2020

nothing more to add this course will help any beginners to learn about it and it is so prefect

By Shantanu G

Feb 16, 2020

In the Google IT Support course, I learned a lot. Thank you all my instructor for being there.

By Austin L

Jan 15, 2020

pretty easy to understand. really builds the foundation, starting from the most basic of steps

By Ivan S L

Dec 2, 2019

Um curso muito bom. Aprendi bastante. Curso didático e que oferece uma excelente aprendizagem.

By Ihm R

Oct 7, 2019

While some parts required some working through in the labs I do feel like I learned something.

By Vincent M

Sep 16, 2019

I love the course but I really need to be able to use Virtual Machine in order to do the work.

By Michael R

Aug 12, 2019

Awesome. i have learned alot so far about technology and cant wait to continue in this course.

By Benjamin S

Aug 10, 2019

Awesome introduction! Thanks to all the Google employees that have made this course possible!

By Jacob S

Dec 5, 2018

Very fun and engaging! Learned a lot of new stuff and look forward to the rest of the courses.

By Živa Š

May 28, 2018

This course is perfect for begginers. Even for those who have no prior knowledge of computers.

By Edwin R P

Mar 29, 2018

Basics excellently presented. Vital knowledge for the tech geek or prospective new IT person.

By Alon C

Mar 26, 2018

That was Awesome I learned the History of computers and how they work, I already feel smarter!

By TK W

Mar 13, 2018

Great introduction to the certificate. I'm excited to see where the curriculum goes from here.

By Jorge R

Mar 4, 2018

This is a great overview of the roll of IT Support, clear and concise.

Keep up the good work!!!

By Zachary H

Feb 19, 2018

Very good introductory course for anyone wanting to invest time in the world of computer tech.

By Boyi M A

Feb 15, 2018

I highly recommend this course for anyone looking for an entry point into IT. Good job Google.

By DEN W

Feb 9, 2018

Great course, I would recommend take this course as you move along to be Google IT specialist.

By Sk R B M

Feb 3, 2018

Excellent course for beginners, i will definitely recommend for beginners to take this course.

By ABDIHAKIM a

Jan 28, 2024

I have learnt alot, from zero to able understand how computer works and executes its programs