G

Really good course for those wanting to sink their teeth into IT and also a good refresher for those who've been into technology for a while. There are some minor bits newcomers will be confused on due to the course forgetting some things but it's overall something I'd recommend to someone.

I'm not sure why I wasted my time to be some kind of customer support representative for problems my grandmother would call about. I only have myself to blame.

This stuff is taught in middle school. I didn't learn a single thing. What a joke to charge $50 for this...

thanks

Ahora en mi idioma original

Muchas pero muchas gracias, a decir verdad es mi primera experiencia, pero ha sido la mejor, siento satisfacción y honra, al tener personas tan pero tan preparadas y tan humanas y excelentes personas, no tengo como describir mi emoción, a ustedes muchas gracias, y espero poder tener maneras de seguir aprendiendo de ustedes, solamente me dieron 2 meses y no pude tener mas que esto, pero igual, espero poder aprender mas de ustedes por este medio o directamente de ustedes, muchas gracias.

This course was a great introduction to the aspects of Tech Support. The instructors were great, the content was kept basic enough for someone who is coming in with no knowledge whatsoever. I was familiar, at a basic level, with many of the subjects but it just resulted in my going through the estimated 6 weeks in about a week and a half. I expect that I will slow down that rate as I take a deeper dive into these subjects and end up out of my comfort zone.

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

I Would reccomend this course to many people and i hope many more get to experience it and hav it to be an important part of their learning for the future as it was with me!

The curse is logically structured and smoothly runs from the beginning to the end.

good beginning course

Too simplistic. This may be best for someone that has no understanding of computers.

it doesnt teach you enough to become an IT technician, just a waste of time

This course has to be the best course you can do in my opinion starting from the ground in the IT Field no matter if even you have come from a different field, trust me this course is for you and other beginners in the IT field you may know of and once you finish the course and receive that certificate in your hands, you say to yourself, WOW! I really have done it! and that's exactly the feeling I got. This course does not also give you the best feelings once completed but also gives you the knowledge that may take a year of schoolwork in just 6 weeks which you can easily complete each week of work if you are at an intermediate stage of IT before you start the course in just a day each, so you may be able to finish the course in just 6 days like me before even your trial ends if you have the time to do so and if you are feeling sceptical about it just remember that you have time to cancel before the trial ends so there is no worry whatsoever but I wouldn't think at all that, that would be necessary. Even if you are the best of the best or even the worst of the worst, my point is that there are things you will 100% learn even at the highest or lowest level while keeping you entertained throughout it! I do hope this review helps any people who are on the verge of doing it or not but just remember that you have to commit when you enrol and you will find about other students just like you of which you will be able to interact with. Overall, This course is the best for people coming from different fields or even just the highest fields of it to give a refresher and gives you tips, tricks and also a lot of learning in depth of topics such as making a computer or less technical things such as customer service and how to interact with them in awkward for you situations and turn them in the best scenario possible. Many Thanks for anyone who read through and hope that it cleared up any doubts that people were having. Goodbye!

Before now, I was really ignorant of all I have successfully learnt here. I was just a mere user! But today, thanks to Google, I have a clear idea of computer networking; computer assemblage(although I will continue to read deeply on them); the history and usage of the internet, how the computer works using binary; troubleshooting and various technics to solve customers' IT problems. It is amazing the training on how to relate with a customer in the process of troubleshooting. A lot of experiences and knowledge have been garnered from this course, and I am eternally grateful to Google and Coursera. Although this IT Support programme is fundamental, it is the bedrock and platform on which many of us would build our careers in this noble Information and Communication Technology industry. I am so elated to have learnt all that I learnt here and to be hopeful that one day, I will be tasked to put them to test by solving IT problem. I am so happy for the experience I have gathered in this course. I, therefore, give God, Google and Coursera the glory, thanks and appreciation respectively.

Having to do this course helped me a lot. I now have the Adhoc fundamental skills to grow my business both in tech support and customer service aspects.

I enjoyed learning about remote support possibilities and working on virtual machines. That was pretty awesome.

I struggled a bit with connecting to the Linux VM, however, tends out I had to use another different network.

And, lastly, I am really looking forward to the next course.

Thank you so much for funding me. I really appreciate it. If I could find you who have approved my application, I would buy you coffee - as a token of appreciation. Thank you so much. Looking forward to the next course.

This course is perfect for beginners willing to jump in into IT industry but don't know where to start.

I am working as a Junior Software Engineer however I have no background related to IT at all. I faced a lot of problems at work due to my lack of IT knowledge. Personally, this course has strengthen my fundamental IT skill and it helped me to cope with unnecessary headache at work. There's also a lot of 'That makes sense now' moments after taking this course.

Whether you want to be a Web Developer, IT support, or even AI Engineer, if you're a total beginner in IT then this course is a perfect start.

There is something that I always learned in life " when you like something and you do it with passions, it is a good path to the successful route ".

From the first introduction module to how to get through a Technical interview, I have learned a lot and make a lot of experiences such as the best practice to troubleshooting, an exciting experience in mastering now the binary code by reading and making more search about it, a small language detail between bytes and bit could be a huge difference.

Practice times! Virtual machine - Accessing Qwiklabs, I think we need to insert more practice modules.

This is a great course for people interested in IT. It a general overview of the field and also other avenues of career options within the field. I also have a better understanding of how my devices work with each other and how they work with the internet and home network. The only downside to this course is the use of Qwiklabs for some of the quiz modules. It is not a user-friendly software, especially for beginners. I feel the instructions need to be a bit more simplified. There were a few missed steps that were not covered in the instructions. Specifically in the PuTTY lab projects.

Hello everyone, i would like to say that my experience during this course was really amazing i have learnt too many different things in IT field .This course enhanced my previous experience in the field and gave me the motivation to continue other courses in the IT ,of course thanks for all the instructors who provided us with all necessary information that we need to finish and pass this course .In conclude , i would like to thank Coursera and Google who gave me the opportunity to do this course looking forward having more course

Haitham Kondukji

The most interesting thing I learned in this course is the assembly of the hardware components. It was interesting, hands-on task that gave a visual explanation of how the hardware components of the computer are arranged. I struggled in one of the graded assessments on operating system; I kept on mixing up File data and file system and didn't realize until my third trial. Yes, i'm looking forward to taking the next course. The 'first impression' of this one was really magnificent.

The course provided insight into effective communication, especially in technically oriented environments and leadership. I especially appreciated all the practical strategy ideas on conveying complex ideas in simple and clear speech and leading by example. This really helped me find my potential in leadership. All the best Thank you very much for your teaching and for popularizing the tool of communication to aspiring technical leaders! Best Muhammad Usama

Delightful intro and information into the IT realm. I'm so excited to see the next group of courses. I was able to complete this in 6 days, so I think the timeline of 6 weeks was very loose. Instructors were super intelligent and I thoroughly enjoyed their words of wisdom at the end of the subjects they were teaching. Having their insight is like having a great friend in the industry. I can only hope to attain a job as a support tech asap!

In the beginning I thought we were only learning technical terms and I was a bit disappointed but as we got into the lessons, boy was I wrong! Having no technical knowledge at all, we got into the nuts and bolts of installing hardware, software etc. After having issues with my computers i learned about the cloud which was also a plus. I feel quite a bit more knowledgeable in IT.

This course is very intresting if you are a beginner then also as they teach you from the basic to end which is very helpful if you want to do further course in IT department.

they also teach you to assemble the computer and tell you the history of computers in a very brief way which is also easy to understand. I recommend this course to all who want to move ahead in IT courses.

The Technical Support Fundamentals module started by building from the foundation by introducing the history of computers to understanding concepts of how computers connect and communicate on a network. The modules also introduce identifying parts of a computers and how to implement troubleshooting best practices in solving an issue in an efficient and effective manner.