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Learner Reviews & Feedback for Introduction to Customer Service by CVS Health
174 ratings
About the Course
The Introduction to Customer Service course presents an in-depth look at communication, time management and de-escalation needed for a career in customer service. This course presents frameworks for communication, time management and problem-solving that allow you to improve your skills immediately and to evaluate customer service interactions. In addition, hands-on activities and community observations and projects are a part of this course, allowing you to get a real-world idea of key areas of customer service happening in your community.
By the end of the course, you will be able to:
- Create positive interactions with customers
- De-escalate conflict with customers
- Process retail transactions in real-world situations
- Describe the different roles in retail customer service
No prior experience in customer service is necessary to be successful in this course.
Top reviews
RR
Jul 20, 2023
I learn a lot, while I interacted with customer service agent before, it was different to be on the other side. I dont know how helpfull the course is going to be in my journey but we will see.
GM
Jun 11, 2024
The instructers kept me engaged and I enjoyed every section of this course and learnt a lot.
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