In this 1-hour long project-based course, you will learn how to design and structure a customer satisfaction survey, create it on Typeform and collect answers immediately.
Create a Customer Satisfaction Survey with Typeform
Create a Customer Satisfaction Survey with Typeform
Instructor: Angelo Paolillo
Access provided by New York State Department of Labor
Learn, practice, and apply job-ready skills with expert guidance
Beginner level
No prior experience required
1 hour
Learn at your own pace
Hands-on learning
What you'll learn
Design a customer satisfaction survey
Create a customer satisfaction survey in Typeform
Publish and collect answers immediately
Details to know
Shareable certificate
Add to your LinkedIn profile
Taught in English
No downloads or installation required
Only available on desktop
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About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Introduction and getting started
Outline the Customer Satisfaction Survey
Create a Typeform account
Assessment
Add "Yes or No" questions
Add qualitative feedback questions
Add scale questions
[PRACTICE] - Create quantitative and qualitative feedback questions
Add Net Promoter Score
Add graphics and style
Publish and collect answers
[FINAL PRACTICE] - Create a full customer satisfaction survey
12 project images
Instructor
Offered by
How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
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