With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set.
Amazon Connect Routing Fundamentals
Amazon Connect Routing Fundamentals
Instructor: AWS Instructor
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Gain insight into a topic and learn the fundamentals.
Beginner level
No prior experience required
1 hour to complete
Flexible schedule
Learn at your own pace
What you'll learn
Recognize key routing concepts and constructs in Amazon Connect.
Recall inbound and outbound routing processes.
Explore security and access for routing.
Identify service quotas related to routing.
Details to know
Assessments
1 assignment
Taught in English
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There is 1 module in this course
With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set. In this course, you will learn the benefits, typical use cases, and core concepts of Amazon Connect routing. You will explore real-world implementation scenarios and identify the key considerations to enhance the customer experience and optimize contact center operations through effective routing.
What's included
1 reading1 assignment
Instructor
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