This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course.
Preparing for Your Retail Customer Service Role
Preparing for Your Retail Customer Service Role
This course is part of CVS Health Retail Customer Service Professional Certificate
Instructor: Cory McLaren
Sponsored by Coursera Learning Team
Gain insight into a topic and learn the fundamentals.
4.4
(10 reviews)
Beginner level
Recommended experience
5 hours to complete
3 weeks at 1 hour a week
Flexible schedule
Learn at your own pace
Details to know
Shareable certificate
Add to your LinkedIn profile
Assessments
1 assignment
Taught in English
See how employees at top companies are mastering in-demand skills
Build your Business Essentials expertise
This course is part of the CVS Health Retail Customer Service Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate from CVS Health
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV
Share it on social media and in your performance review
There are 2 modules in this course
This week you learn about the hiring process for a customer service position as well as how to find jobs to apply for. You also learn how to create a resume and how to prepare for your job interview.
What's included
15 videos7 readings1 assignment1 discussion prompt
This week you apply all the skills you have learned throughout the entire program to a project involving real-world scenarios.
What's included
2 videos1 reading1 peer review
Instructor
Offered by
Why people choose Coursera for their career
Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."
Learner reviews
4.4
10 reviews
- 5 stars
70%
- 4 stars
10%
- 3 stars
10%
- 2 stars
10%
- 1 star
0%
Showing 3 of 10
SL
5
Reviewed on Feb 3, 2025
great course filled with innovative tips on how to improve your customer service skills overall just a great experience
Recommended if you're interested in Business
University of Maryland, College Park
HubSpot Academy
HubSpot Academy
Open new doors with Coursera Plus
Unlimited access to 10,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription
Advance your career with an online degree
Earn a degree from world-class universities - 100% online
Join over 3,400 global companies that choose Coursera for Business
Upskill your employees to excel in the digital economy