IT Support

Learn about the skills and qualifications needed for a career as a help desk technician, IT support specialist or similar, and how these roles keep organizational technology systems running smoothly.

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[Featured image]: A call center worker is sitting at their desk working on her desktop in her office.

Jobs in Call Centers: Skills, Outlook, and Salaries

Call centers are in fast-paced environments that rely on strong communication skills. Learn about the salaries, career outlook and skills needed for this career and whether it is a fit for you.

August 26, 2022

Article

[Featured Image] An office worker smiles while taking a call at their entry-level help desk job.

How to Find Entry-Level Help Desk Jobs in 2025

Elevate your search for entry-level help desk jobs. Read on for company-specific insights and tips on enhancing your resume.

July 29, 2022

Article

[Featured Image] A help desk technician smiles at someone on a video call in their home office.

How to Become a Help Desk Technician in 3 Steps

Learn about the essential skills you'll need to become a help desk technician, as well as what it takes to qualify for these roles.

July 29, 2022

Article

[Featured image]: A call center worker is sitting at their desk working on her desktop in her office.

Jobs in Call Centers: Skills, Outlook, and Salaries

Call centers are in fast-paced environments that rely on strong communication skills. Learn about the salaries, career outlook and skills needed for this career and whether it is a fit for you.

August 26, 2022

Article

[Featured Image] An office worker smiles while taking a call at their entry-level help desk job.

How to Find Entry-Level Help Desk Jobs in 2025

Elevate your search for entry-level help desk jobs. Read on for company-specific insights and tips on enhancing your resume.

July 29, 2022

Article

Explore popular IT support courses

Status: New AI skills

Google

Skills you'll gain: Computer Networking, Package and Software Management, Network Security, Network Troubleshooting, Systems Administration, Cloud Infrastructure, IT Infrastructure, TCP/IP, File Systems, Microsoft Windows, Network Architecture, Routing Protocols, Desktop Support, Lightweight Directory Access Protocols, Cybersecurity, Encryption, Security Awareness, Computer Hardware, Technical Support, Software Installation

Build toward a degree

4.8
Rating, 4.8 out of 5 stars
201K reviews

Beginner · Professional Certificate · 3 - 6 Months

IBM

Skills you'll gain: Cloud Computing Architecture, Peripheral Devices, Technical Support, Technical Support and Services, Cloud Services, Cybersecurity, Computing Platforms, Hardware Troubleshooting, IT Service Management, Cloud Security, Cloud Infrastructure, Network Protocols, Encryption, Software Development Life Cycle, Professional Networking, Cloud Storage, Information Technology, Cloud Computing, Interviewing Skills, Computer Hardware

4.7
Rating, 4.7 out of 5 stars
11K reviews

Beginner · Professional Certificate · 3 - 6 Months

Status: AI skills

Microsoft

Skills you'll gain: Microsoft 365, Network Security, Business Software, Computer Hardware, Cybersecurity, Desktop Support, Virtual Private Networks (VPN), Network Troubleshooting, Technical Support, Hardware Troubleshooting, Hardware Architecture, Generative AI, Operating Systems, Network Protocols, TCP/IP, Application Security, Microsoft Teams, Productivity Software, Information Systems Security, Multi-Factor Authentication

4.7
Rating, 4.7 out of 5 stars
913 reviews

Beginner · Professional Certificate · 3 - 6 Months

[Featured Image] A tech professional in an office searches the web for the answer to, “What is itil?”

What Is ITIL? A Beginner’s Guide to the ITIL Process

Read on to learn about IT Infrastructure Library processes, concepts, and use cases.

July 29, 2022

Article

[Featured image] A person in headphones studies code on their home monitors.

5 Tech Entry-Level Jobs in 2025: No Experience Required

Working in tech can be a lucrative career—and there are many ways to get your start. Explore five types of tech jobs for candidates with no experience.

July 29, 2022

Article

[Featured Image] A service desk analyst sits at a workspace, working on a computer.

Service Desk Analyst: Jobs, Courses, Salaries, and Career Paths

Understand the service desk analyst role, how to qualify for this position, essential skills you should build, and salary information.

July 15, 2022

Article

[Featured Image] Two women sit chatting and laughing at work, hunched over computers.

10 Customer Service Skills for Success in Any Job

Boost your business by mastering the most effective customer service skills.

April 8, 2022

Article

[Featured image] A person in a floral blouse sits at a desk and studies for a Linux certification on dual computer monitors.

What Can I Do With a Linux Certification?

Explore Linux certification benefits, exam prerequisites, and more in this guide.

April 5, 2022

Article

[Featured image] An IT professional sits at a computer workstation and writes a script to automate a task.

What Are Scripting Languages? (And Why Should I Learn One?)

Learning a scripting language may open up new personal and professional opportunities. Discover the differences between server-side scripting languages and the pros of learning them to decide if this is a good path for you.

March 9, 2022

Article

[Featured image] A site reliability engineer (SRE) works on his desktop computer.

What Does a Site Reliability Engineer Do? Your Guide

Site reliability engineers ensure that apps and websites run smoothly and reliably. Learn more about this emerging career and what skills you’ll need to get started.

December 7, 2021

Article

[Featured Image] A customer service representative sits at a workspace with a laptop and headset, assisting a customer.

What Does a Customer Service Representative Do?

Customer service representatives play a key role in company success by directly helping customers. Find out if a customer service job is right for you.

September 23, 2021

Article

[Featured image] A tech worker listens to a cybersecurity podcast as he works.

18 IT and Tech Podcasts for Tech Professionals

Whether you’re fascinated by operating systems or are trying to understand how tech is going to change the world, the abundance of podcasts means there’s something for most everybody.

June 24, 2021

Article

[Featured Image] A help desk technician smiles at someone on a video call in their home office.

How to Become a Help Desk Technician in 3 Steps

Learn about the essential skills you'll need to become a help desk technician, as well as what it takes to qualify for these roles.

July 29, 2022

Article

[Featured Image] A tech professional in an office searches the web for the answer to, “What is itil?”

What Is ITIL? A Beginner’s Guide to the ITIL Process

Read on to learn about IT Infrastructure Library processes, concepts, and use cases.

July 29, 2022

Article

[Featured image] A person in headphones studies code on their home monitors.

5 Tech Entry-Level Jobs in 2025: No Experience Required

Working in tech can be a lucrative career—and there are many ways to get your start. Explore five types of tech jobs for candidates with no experience.

July 29, 2022

Article

[Featured Image] A service desk analyst sits at a workspace, working on a computer.

Service Desk Analyst: Jobs, Courses, Salaries, and Career Paths

Understand the service desk analyst role, how to qualify for this position, essential skills you should build, and salary information.

July 15, 2022

Article

[Featured Image] Two women sit chatting and laughing at work, hunched over computers.

10 Customer Service Skills for Success in Any Job

Boost your business by mastering the most effective customer service skills.

April 8, 2022

Article

[Featured image] A person in a floral blouse sits at a desk and studies for a Linux certification on dual computer monitors.

What Can I Do With a Linux Certification?

Explore Linux certification benefits, exam prerequisites, and more in this guide.

April 5, 2022

Article

[Featured image] An IT professional sits at a computer workstation and writes a script to automate a task.

What Are Scripting Languages? (And Why Should I Learn One?)

Learning a scripting language may open up new personal and professional opportunities. Discover the differences between server-side scripting languages and the pros of learning them to decide if this is a good path for you.

March 9, 2022

Article

[Featured image] A site reliability engineer (SRE) works on his desktop computer.

What Does a Site Reliability Engineer Do? Your Guide

Site reliability engineers ensure that apps and websites run smoothly and reliably. Learn more about this emerging career and what skills you’ll need to get started.

December 7, 2021

Article

[Featured Image] A customer service representative sits at a workspace with a laptop and headset, assisting a customer.

What Does a Customer Service Representative Do?

Customer service representatives play a key role in company success by directly helping customers. Find out if a customer service job is right for you.

September 23, 2021

Article

[Featured image] A tech worker listens to a cybersecurity podcast as he works.

18 IT and Tech Podcasts for Tech Professionals

Whether you’re fascinated by operating systems or are trying to understand how tech is going to change the world, the abundance of podcasts means there’s something for most everybody.

June 24, 2021

Article

IT support covers a wide variety of skills and industries, from data analysis to customer service and beyond. With so many options and opportunities available, it can be tricky to know where to start. On Coursera, you'll find expert resources to support your goals, whether you're just starting out or are ready to take the next step in your career. Explore IT support topics, including:

Frequently asked questions (FAQ)