Increasingly, modern societies are witnessing crises of confidence in their institutions, whether they are for-profit, non-profit, or governmental. Today, being able to identify and manage a crisis is no longer a “nice to,” it’s essential. In this course, you’ll learn about the basics of crisis management and crisis communication, and what needs to be in an effective crisis plan. You'll also see something that is rarely discussed in detail – how organizations can effectively handle the very first moments of a crisis, and where they can make poor decisions that can have damaging consequences. You'll hear from professionals who handle organizational crises so that you are better positioned to understand the dynamics of crises. As such, this course, via structured learning activities (video lectures and quizzes), will help prepare you for the near certainty that whatever organization you work for (or want to work for) will encounter a crisis.
Introduction to Crisis Management and Crisis Communication
Ce cours fait partie de Spécialisation Crisis Management and Crisis Communication
Instructeur : Burton St. John
Inclus avec 
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Ce que vous apprendrez
Identify the major trendlines in organizational crises and who is involved in managing them.
Identify what to do, and what not to do, in the very first moments of a crisis.
Identify how a crisis plan is put together and how it can be used both before and during a crisis.
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janvier 2025
3 devoirs
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Il y a 3 modules dans ce cours
The world is continually experiencing crises. Today, being able to identify a crisis is no longer a “nice to;” it’s essential. In this module you’ll learn about the basics of crisis management and crisis communication.
Inclus
7 vidéos1 lecture1 devoir
The first moments of a crisis will likely throw you into a world you’ve never seen before. So, how do you get started? We’ll show you how.
Inclus
8 vidéos1 lecture1 devoir
In the last module, we discussed the importance of knowing what to do (and not to do) in the first moments of a crisis. But that's not enough. You’ll need a crisis plan—we’ll see how that can come together and what you can do with it before a crisis hits your organization.
Inclus
6 vidéos1 lecture1 devoir
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