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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,276 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JB

Aug 4, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

AW

May 28, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

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7451 - 7475 of 10,000 Reviews for Technical Support Fundamentals

By William J J J

Nov 16, 2021

It was challenging, I can't wait to come back to complete another one soon. Thank you for this opportunity.

By Sheila B

Oct 9, 2021

This course was very informative, yet broke down the information to a level where anyone could understand it.

By Abdul r S

Aug 27, 2021

it was not that hard, but i gained good knowledge on computer as a hardware, starting from basics to networks

By Laura K

Aug 17, 2021

I like the course. Coming from no technical background, this really helped me understand how each part works.

By LJacobson

Aug 14, 2021

Amazing content for the first course and I just loved the "build a computer" and "virtual machine" exercises.

By Daniel J C

Jun 25, 2021

This is a good course to explore the basics of all operating systems and necessary technical support duties.

By Gustavo O

May 21, 2021

You really do dive in the fundamentals and even if you know the subjects. It never hurts to have a refresher.

By Aldo

May 2, 2021

Para ser una introduccion esta bastante completo y abarca gran parte del rol de un especialista en soporte IT

By Jaime A

Apr 11, 2021

Great foundation. Gave me just enough information to spark my interest. Looking forward to the next segments!

By Temitayo O

Apr 2, 2021

Excellent course and looking forward to the remaining courses in the series. Thank you Google and Coursera!!!

By Jessica W

Jan 25, 2021

This was an amazing entry level course into IT. I enjoyed the learning platform and breakdown of information.

By Randy J

Jan 7, 2021

This is a good intro into IT and technology. It's very easy to understand and the material is very relatable.

By Linda M

Jan 3, 2021

I loved this course! I am truly inspired to continue learning about all of the opportunities in the IT field!

By Nolan J C C

Nov 29, 2020

I'm very satisfied with how they discuss the lessons so I enjoyed it and made it until the end of the course.

By J B

Nov 6, 2020

This course will refresh what you knew, challenge you and teach you things you didnt know about the IT world.

By Jorge L G

Nov 5, 2020

Es un curso muy amigable! seguro tomare otro curso en esta área y sin dudas recomendare este.

Muchas Gracias

By Daniel C R

Oct 28, 2020

A wonderful intro to one of the few careers that truly captivates and inspires myself and millions of others.

By D.S V

Oct 16, 2020

Very good introduction to IT. It was mostly a refresher for me but I enjoyed it and I liked the format a lot.

By Peter K

Oct 15, 2020

I don't know why my assignments and quizzes say that I started them when in fact I completed and passed them.

By Mohini C

Oct 12, 2020

Its just awesome to learn more and brush up skills well. And Coursera and its faculties are perfect resource.

By suraj v

Oct 8, 2020

this course as thought me a lot about the IT Support team and how grow in this with emerging new technologies

By Jose L

Sep 30, 2020

Great for someone who is interested in IT but may feel intimidated or not sure where to start. This is great!

By Jonathan M

Sep 29, 2020

Concepts are clearly explained and the course is extremely beginner friendly for people with no IT background

By Kathrina S

Sep 28, 2020

Overall, an informative and fun course I would recommend to anyone looking to get started in the field of IT.

By Jason V

Sep 22, 2020

It was very informative, although quite a bit will be a refresher for those who are familiar with the basics.