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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,144 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GM

Aug 19, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

AL

Aug 18, 2020

I strongly recommend this certificate to anyone trying to go into the information technology field, very informative. thanks google and coursera for making this available at such a comfortable price.

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5576 - 5600 of 10,000 Reviews for Technical Support Fundamentals

By Yittle H

May 3, 2020

Loved this course and how all the basics are covered for IT beginners. Looking forward with the next step in the process of my IT career.

By Muhammad M

Apr 19, 2020

i feeling so grateful i will thankful to google and coursera that they design such a beautiful course and very basic module of the course

By Matthew R

Apr 13, 2020

Nice! Feels good to finish! I really liked the class. I have many years experience and I learned new things!! Very glad I took the class.

By Koby Y

Mar 9, 2020

I learned a ton of new information. It was really refreshing to receive all this information, and then apply it to real-world situations.

By Michael S

Mar 8, 2020

Seems to be a pretty good intro course to get anyone into the suject matter, but definitely not as exhaustive and rigorous as CompTIA A+.

By Justin J

Feb 3, 2020

I wish there was more exercises with Bash, but overall a great course. Getting hands on and remoting into a VM was the best part of it!!!

By Loreto L G M

Dec 25, 2019

The course really gave me the knowledge of what an IT Support Specialist should know and what they will be doing on the day to day basis.

By Ikkakkamakka

Aug 13, 2019

I felt that this course was very very detailed and descriptive and did a lot in helping understand the basics of what it is that IT does.

By William S

Apr 16, 2019

Very nice course that will give you great fundamental of what IT is all about, not only technical but soft skills that is very demanding.

By Sampson F

May 30, 2018

Thankfully it seems that I already knew this, but it did teach me a few more things and give me a different and more in depth view on it.

By Srinivas M

Feb 27, 2018

Excellent course

I learn all the fundamental concepts of Computer hardware, networking, operating systems, security, troubleshooting etc.

By William A C

Feb 24, 2018

Very good course for IT Technical Support Fundamentals. I would recommend this course for anyone thinking about getting into IT Support.

By Daniel R

Feb 20, 2018

This course does a great job with introducing people to tech support and makes them feel welcome to the field. Very informative and fun.

By David B

Jan 26, 2018

Better than I expected! It was well thought out, organized and a great way to kick off the series of courses necessary for certification.

By Raisul I

Dec 15, 2024

It was great learning fundamentals of technical support. Though it was foundational, but it was quite professional and fully explained .

By Terry E

Dec 13, 2024

Informative for a beginner like myself. I don’t believe this alone is going to get you a job but for sure a step in the right direction.

By Jayy G

Sep 23, 2024

All the instructors were great at teaching the respective IT modules and breaking it down to where anyone can pick it up and understand!

By Rodolfo H J

Jun 2, 2024

Very informative. I went through it to refresh my knowledge. It was a fun experience relearning stuff that would otherwise be forgotten.

By Deleted A

Mar 18, 2024

I enjoyed that it catered to my learning needs, I learn best hands on and I was able to learn doing just that with hands on practical's.

By Rita R

Mar 1, 2024

Finally done Thank you. I give *****. The course helped me to learn new skills, and the Help support was very accommodating and helpful.

By Jaywant S

Oct 13, 2023

Coursera is a legit and a well-renowned platform that offers high-quality courses, specializations and degree programs. Really I like it

By Carlos S

Jun 23, 2023

Was really helpful and exciting whole the time spent on it, really thanks to Google I'm really improving my IT skills and knowledge too.

By Stone C

Jun 18, 2023

Very informative and well formatted and well paced. Great intro to IT fundamentals. Can't wait to continue with the rest of the courses!

By David R

Feb 9, 2023

Great crosssection of materials covered and breadth of instructors who are informative at an introductory level in each of their fields.

By Donna M S

Jan 13, 2023

This is an excellent course refresher for someone who studied IT after a decade of being stagnant. Highly recommended. Thanks, Coursera!