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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,205 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AR

Nov 14, 2020

El curso te permite iniciar en el mundo de el soporte TI al ofrecerte las herramientas y conocimientos esenciales que colocan las bases para trabajar como profesional del soporte TI. Gracias excelente

EG

Oct 1, 2023

This course is very informative. Right from basics, all fundamental concepts are covered. I highly recommend anyone who wants to learn in depth knowledge of what IT is all about. Great course so far!

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6526 - 6550 of 10,000 Reviews for Technical Support Fundamentals

By Adeola O

Jul 19, 2020

I enjoy very bit of the course. For a starter, this is a great way to start for detailed explanation of fundamentals of IT

By MEHUL G

Jul 12, 2020

Awesome course by Google and Coursera. I congratulate Them for this course help student to ace in the field of Technology.

By José A U G

Jul 7, 2020

Muchas gracias por darnos la posibilidad de potenciar nuestros intereses profesionales y poder seguir creciendo día a día.

By Seán D F

Jul 3, 2020

Very well laid out and explained. Very helpful and informative. Nice labs and good content to walk you through everything.

By Robert S

Jun 1, 2020

It was really helpful and I learnt a lot, the course gave me the urge of wanting to learn even more about the IT industry.

By Keoma B

May 6, 2020

This course was taught in such a way that it was not difficult to grasp even some of the more complex concepts. -Thank you

By Deleted A

May 3, 2020

The labs kept me engaged with the course and having both the visual and hands on experience helped me complete this course

By Saied

Apr 7, 2020

This course was terrific, one of the best courses that I have passed until now. The Lecturers are brilliant in their work.

By Silvio C M M

Apr 6, 2020

Um ótimo curso para se começar a carreira de TI. Muito bem explicado e sempre estimulando a nossa busca por mais conteúdo.

By Imaabasi O

Mar 15, 2020

The major details in the videos and transcripts in the course are well-explanatory and easier for one quick understanding.

By W B

Jan 19, 2020

Kevin's introduction, guidance, encouragement are memorable. And thank you in so few words but thanks for the memories (-;

By Muadh M

Dec 21, 2019

Covers all the fundamentals of IT support role. Recommend for any beginner who wants to have the very bases of the course.

By Megha P D

Nov 30, 2019

Very interesting lectures and lecturers finally I met my accomplishment. so Thank you for the Coursera, Google and SENAAT.

By Thill F

Oct 5, 2019

Great job everyone. Even you person who is reading this. Proud of you for doing the most important job. Feedback analysis.

By Brandon C

Sep 16, 2019

Great course provided to people at a more than affordable price! I'm looking forward to completing more courses like this.

By Amanda S

Jul 29, 2019

I loved it! It was hard but the labs came in just in time. Thank you for all of the knowledge, understanding, and support.

By Emmanuel O B

Apr 14, 2019

I found that this course provided me with a good background for the other courses in the professional certificate program.

By Utkarsh W

Mar 23, 2019

loved the detailed nature of the course. Its very good, not just for freshers but also people working in IT field already.

By Moksh U

Mar 10, 2019

The course is great for everyone and is a basic building block for the persons who are new to the IT industry. Loved It :)

By Katherine F

Jun 4, 2018

I loved it! I was nervous when I started it but by the end of the lesson I feel confident that I will be successful in IT.

By Minnette W S

Apr 5, 2018

Great course! This course teaches skills that are relevant to the work place - not just some useless theoretical concept.

By Rajneesh B

Mar 25, 2018

I have just started and it already feels great :)

Hope I will be able to achieve my goal with the help of this course .....

By Andrew B

Feb 8, 2025

I have some prior IT knowledge but its a great way revisit the fundamentals that we sometimes overlook on the day to day.

By Tag-Heuer X

Oct 2, 2024

Can I work in the field of IT support with just my certificate, or do I need to attend university for further education?

By frans a o

Aug 17, 2024

It is awesome that through this course i can understand hoe the computer works and the detail of how the networking works