Google
Google IT Support Professional Certificate
Google

Google IT Support Professional Certificate

Get on the fast track to a career in IT. In this certificate program, you’ll learn in-demand skills, and get AI training from Google experts. Learn at your own pace, no degree or experience required.

Google Career Certificates

Top Instructor

Access provided by New York State Department of Labor

1,742,619 already enrolled

Earn a career credential that demonstrates your expertise
4.8

(182,663 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree
Earn a career credential that demonstrates your expertise
4.8

(182,663 reviews)

Beginner level

Recommended experience

Flexible schedule
6 months, 10 hours a week
Learn at your own pace
Build toward a degree

What you'll learn

  • Gain skills required to succeed in an entry-level IT job

  • Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service

  • Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging

  • Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code

Details to know

Shareable certificate

Add to your LinkedIn profile

Industry certification
Taught in English

See how employees at top companies are mastering in-demand skills

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Prepare for a career in IT Support

  • Receive professional-level training from Google
  • Demonstrate your proficiency in portfolio-ready projects
  • Earn an employer-recognized certificate from Google
  • Qualify for in-demand job titles: IT Specialist, Tech Support Specialist, IT Support Specialist
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$56,000+
median U.S. salary for IT Support
¹
503,000+
U.S. job openings in IT Support
¹
75%
of certificate graduates report career improvement
²
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Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

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Professional Certificate - 5 course series

Technical Support Fundamentals

Course 119 hours4.8 (156,931 ratings)

What you'll learn

Skills you'll gain

Category: Hardware Troubleshooting
Category: Computer Hardware
Category: Software Installation
Category: Information Technology
Category: Technical Documentation
Category: Computer Networking
Category: Linux
Category: Computational Logic
Category: Technical Support
Category: Help Desk Support
Category: Microsoft Windows

The Bits and Bytes of Computer Networking

Course 221 hours4.7 (50,635 ratings)

What you'll learn

Skills you'll gain

Category: TCP/IP
Category: OSI Models
Category: Virtual Private Networks (VPN)
Category: Wireless Networks
Category: Routing Protocols
Category: Network Troubleshooting
Category: Dynamic Host Configuration Protocol (DHCP)
Category: Network Protocols
Category: Network Security
Category: Computer Networking
Category: Network Architecture
Category: Network Infrastructure

Operating Systems and You: Becoming a Power User

Course 327 hours4.7 (28,584 ratings)

What you'll learn

Skills you'll gain

Category: Microsoft Windows
Category: Linux Commands
Category: Linux
Category: Operating Systems
Category: System Monitoring
Category: Package and Software Management
Category: OS Process Management
Category: File Systems
Category: User Accounts
Category: Remote Access Systems
Category: Software Installation
Category: Command-Line Interface
Category: System Support
Category: Linux Administration
Category: Systems Administration
Category: Desktop Support
Category: Identity and Access Management
Category: User Provisioning
Category: Authorization (Computing)
Category: System Configuration

System Administration and IT Infrastructure Services

Course 424 hours4.7 (25,639 ratings)

What you'll learn

Skills you'll gain

Category: Systems Administration
Category: Virtualization
Category: Server Administration
Category: Disaster Recovery
Category: Network Administration
Category: Active Directory
Category: Lightweight Directory Access Protocols
Category: IT Infrastructure
Category: Linux Administration
Category: Data Storage
Category: Windows Servers
Category: Servers
Category: Cloud Infrastructure
Category: Cloud Computing
Category: User Accounts

IT Security: Defense against the digital dark arts

Course 527 hours4.8 (24,099 ratings)

What you'll learn

  • Boost your IT support skills with AI
  • Leverage AI for faster troubleshooting
  • Communicate technical concepts with AI
  • Automate routine IT tasks with AI
  • Simplify IT documentation using AI
  • Use AI to identify IT security risks

Skills you'll gain

Category: Network Security
Category: Malware Protection
Category: Encryption
Category: Authentications
Category: Multi-Factor Authentication
Category: Cyber Attacks
Category: Security Strategy
Category: Authorization (Computing)
Category: Wireless Networks
Category: Firewall
Category: Security Awareness
Category: Threat Detection
Category: Cybersecurity
Category: Generative AI
Category: Security Management
Category: Technical Support

Instructor

Google Career Certificates

Top Instructor

Google
325 Courses11,772,811 learners

Offered by

Google

Build toward a degree

When you complete this Professional Certificate, you may be able to have your learning recognized for credit if you are admitted and enroll in one of the following online degree programs.¹

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Degree credit eligible

This Professional Certificate has ACE® recommendation. It is eligible for college credit at participating U.S. colleges and universities. Note: The decision to accept specific credit recommendations is up to each institution.

Why people choose Coursera for their career

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Upskill your employees to excel in the digital economy

¹Lightcast™ US Job Postings (median U.S. salary with 0-5 years experience), Jan. 1, 2022 - Dec. 31, 2022). ²Positive career outcome (e.g., new job, promotion, or raise) within six months of completion. Based on program graduate survey, United States 2022.