Chevron Left
Back to Introduction to Operations Management

Learner Reviews & Feedback for Introduction to Operations Management by University of Pennsylvania

4.4
stars
2,734 ratings

About the Course

This comprehensive course delves into operations management and process improvement principles and techniques, providing you with the knowledge and skills necessary to identify and eliminate inefficiencies in your organization. You will gain a solid foundation in operations management by analyzing key concepts such as cost-quality trade-offs, the efficiency frontier, and system inhibitors. Get ready to delve into process analysis, where you'll identify and analyze steps in a process, implementing changes for enhanced outcomes. With practical exercises, including creating process flow diagrams and capacity calculations, you'll strengthen your analytical skills firsthand. Experience the power of optimizing flow within operations as you uncover waste sources and design efficient processes for maximum output, reduced costs, and heightened customer satisfaction. An in-depth exploration of Little's Law will equip you to make informed decisions on capacity planning and process improvements, optimizing inventory levels, reducing lead times, and enhancing supply chain coordination. Additionally, you'll learn to effectively manage variability, laying the groundwork for consistent and exceptional quality standards. Statistical analysis, problem-solving methodologies, and real-time information utilization will empower you to tackle issues, find root causes, and foster continuous improvement. Throughout the course, the focus remains on driving improvements and achieving excellence. Analyze, improve, and reimagine how work gets done, armed with the necessary tools and frameworks to enhance work processes across diverse industries. Join this course to analyze, improve, and reimagine how work gets done and to acquire the necessary tools and knowledge to make meaningful improvements in your organization's operations....

Top reviews

RE

Jan 29, 2021

I found this course to be very informational; the practice and homework were excellent to prepare for the exams, and the instructor covered all material in the lectures that was on the exams.

KR

Aug 25, 2020

Great Instruction by Prof Christian - very lucid and with real world examples. Learning a business skill is mostly learning observation.. Now I know what to observe when looking for productivity!

Filter by:

201 - 225 of 624 Reviews for Introduction to Operations Management

By Ziltan C

•

Oct 18, 2018

it's quite cool course and really helpful for understand fundamental of Operation management

By Lim C L V

•

Jul 28, 2017

really good! great for people who love detailed work processes, and are good with formulas

By Lisa M M

•

May 2, 2019

Fantastic introduction giving actionable insights to operations analysis and performance!

By Philip H

•

May 14, 2020

the explanation is smooth , the material is perfect and the examples is fully explained

By coty

•

Jun 29, 2016

Great class, I definately help me to improve my understanding in operations management.

By Pius g

•

Sep 29, 2024

this course it sounds amazing to what i was looking in running my small scale business

By Samuel R

•

Feb 19, 2020

Awesome course! I think it's a great introduction and goes into a fair bit of depth.

By Yuhang H

•

Jul 28, 2019

It's so great to learn all these fundamental knowledge. The class design is awesome!

By Iyad A

•

Oct 26, 2019

Great course for everyone involved in operations

Thank you Prof. Christian Terwiesch

By Adán R

•

Aug 14, 2017

One of the most complete courses I have ever taken on Coursera. 100% recommendable

By Sethukannan V S

•

Dec 25, 2023

Wonderful, completely engaged and had very eye opening insights, Thank you Author

By Naveen S

•

Jun 28, 2023

a great course for anyone wanting a sneak peak into detailed operations managment

By Ahmed A

•

Jan 29, 2022

its an amazen course for those who want to have a career in oprations management

By Manchala r

•

Aug 10, 2020

simply the best introduction to operations management anyone could possibly give.

By Enrique G F

•

May 30, 2020

Excellent instructor. One of the best instructors that I've meet in the platform.

By Mostafa A M I

•

Sep 8, 2018

It's the best course to acquire professional knowledge about process management.

By Wagner W

•

Jun 23, 2017

Excelente curso, muito completo e está me ajudando muito com minhas atribuições.

By John U D

•

Nov 20, 2020

the whole processing was challenging, educative, and an eye-opener to business.

By Sateesh K

•

Nov 15, 2017

A foundational program for all professionals handling clienmanagers and leaders

By Hamza S P

•

May 31, 2020

Hands down, the most challenging and rigorous course I have taken on Coursera!

By Somnath D

•

Dec 2, 2016

Thoroughly enjoyed the course. The problems in the tests were also very good.

By Felicia I

•

Jan 5, 2020

Gets you thinking! Absolutely great with the practice questions and answers!

By Siyu J

•

Aug 7, 2016

concise yet insightful to operation efficiency. Immediately helpful at work.

By Marc A

•

Sep 24, 2023

Very clear explanations and a good selection of topics. 100% recommendable.

By Brian H

•

Nov 4, 2024

Good intro to Operations Management. Enjoyed the instructors perspective.