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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,233 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ST

Mar 25, 2022

Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.

VT

Nov 4, 2022

The tech support fundamentals module is very resourceful and crisp. It really helped me understand many concepts and laid a strong fundamental knowledge in me. Thank you for such a wonderful program.

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5276 - 5300 of 10,000 Reviews for Technical Support Fundamentals

By Mostapha C

Aug 4, 2021

i really enjoyed the course, also i updated my knowledge about the networking, as well as the documentation, which is necessary for IT service

By Jacob V

Jul 13, 2021

Good start to understanding the fundamentals of the IT world. This course would help anyone to start thinking IT even when it is from scratch.

By Ashley P

May 28, 2021

This has been an eye opener into what makes a computer work, how data travels and how IT Support comes into play to help others with problems.

By M G

May 18, 2021

Modulul I a fost extraordinar de interesant,; pentru mine, lumea IT este ceva nou. Asadar, modulul a fost logic, bine explicat si foarte util.

By Kumara, K T D

May 16, 2021

Actually from this course I learned more about the IT SUPPORT field and I refresh about the my computer knowledge. So thanks a lot for Course.

By Allen C

May 14, 2021

I thought the review was pretty good. It was very similar to entry level courses at college with the content and general layout of the course.

By Karen

May 10, 2021

I loved the wealth of knowledge and the ability to work at your own pace. I can't wait to take more courses and continue to learn via coursera

By YOSSY W M

May 1, 2021

I am very happy and happy because I can get all the materials and I am also quite happy because I can learn all the materials in this training

By Rob M (

May 1, 2021

i loved the interactions and the way you can easily save notes. it felt very hands on.. did not feel like it was a waste of time or dragged on

By Frank L

Apr 19, 2021

I pat myself on the back becasue I found this course. The course, instructions and the lab, but particularly the teachers, are all excellent.

By Omolara O

Mar 23, 2021

I enjoyed every bit of this course and it's very educative. I look forward to enjoying other courses soonest. Thank you so much. It's awesome!

By Randy M

Feb 23, 2021

Very understandable content and broken down in ways even beginners can understand through analogies. Very good kickstart into the world of IT.

By Jackson P

Feb 13, 2021

Fantastic course. I have no experience in tech other than casual use. The instructors were clear and concise. Would recommend to any beginner.

By Arturo R

Jan 29, 2021

I enjoyed this course because it gave me a better understanding about technical support. I like to continue my education and pursuit a degree.

By Aaron M

Jan 18, 2021

Very easy to learn through this course. Though I do feel like the course is too easy or slow, it still taught me a lot about the fundamentals.

By Mario F R R

Jan 1, 2021

Excellent course. The instructors are real experts in their respective fields and deliver the content in a fun, dynamic and enjoyable manner.

By Barney S P A

Nov 28, 2020

The Module 1 is awesome, as it's very detailed and motivating. Thanks guys for letting me see a bright future in a new and educational career!

By Sara C

Nov 19, 2020

This was a fun course for beginners. You get to assemble a new computer, learn how to download, update, and remove files on Windows and Linux.

By Pia P

Nov 9, 2020

Muy bueno! dinámico, ágil, con una pedagogía que muestra conceptos complejos de manera simple, perfecta intriducción para seguir profundizando

By Erika M

Nov 4, 2020

It's really good for people like me that didn't know much about IT and gives you the opportunity to have a better understanding of the basics.

By Stephen B

Sep 25, 2020

Well done. Enjoyed the course. It was a good simple sky-level overview of what is covered in IT topics. I'm looking forward to diving deeper.

By Apurba P

Aug 18, 2020

This course is really helpful to understand the basic fundamentals of IT. And this course is also encouraging enough to push further. awesome.

By Samir I N

Aug 3, 2020

I had an awesome experience and learned a lot of things,Even there is a lot of myth about it industry and right now those are all clear to me.

By Deleted A

Jul 30, 2020

This introduction from google and coursera is phenomenal. I knew i needed to go back to school and this program makes it easy and affordable.

By CARLOS E A B

Jul 14, 2020

One of the best courses you can take in courses in coursera, amazing practices, professors and helpful tools in a wide outlook of the IT field