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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,233 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ST

Mar 25, 2022

Very good overview that was quite informative. I appreciate the format of the course with the videos, quizes, discussion and assignments. I look forward to the next courses and completing the program.

VT

Nov 4, 2022

The tech support fundamentals module is very resourceful and crisp. It really helped me understand many concepts and laid a strong fundamental knowledge in me. Thank you for such a wonderful program.

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5301 - 5325 of 10,000 Reviews for Technical Support Fundamentals

By Deleted A

Jul 30, 2020

This introduction from google and coursera is phenomenal. I knew i needed to go back to school and this program makes it easy and affordable.

By CARLOS E A B

Jul 14, 2020

One of the best courses you can take in courses in coursera, amazing practices, professors and helpful tools in a wide outlook of the IT field

By Audrey C

Jul 11, 2020

This was a good course that provided exactly what was described. I'm happy with the outcome and excited to take more IT courses through Google

By H R S

Jul 10, 2020

It was a very effective course and it is very fundamental course for those who are willing to be an IT support professional. Overall enjoyed !

By Kristen B

Jul 4, 2020

I really enjoyed the course and learned a lot of information and I’m excited to move forward and potentially take other courses in the future.

By NIKAM D R

Apr 26, 2020

One of the Best Courses that I have come Across till Date. It is highly beneficial for Young Aspirants to Learn from. I Strongly Recommend it!

By Prateek S

Apr 19, 2020

This course give us clear fundamental idea about a Technicall support fundamentals that is required for a IT Support at entry Level of career.

By Md T

Oct 5, 2019

I have never experienced such an amazing way of teaching. They have cleared all my confusion, doubts that I have gone through in my graduation

By Arlyne P

Jul 9, 2019

The course is easy to learn and the topics discussed are easy to catch up and understand. I love Googlers who taught us their experiences too.

By Deleted A

Feb 19, 2019

Excellent course whether you are new to IT or if you just need a refresher. Love the Quick Labs and look forward to learning more about Linux.

By Mary H K

Jan 27, 2019

I found everything that was covered vey informative. It was interesting to learn not only how to build a computer but how it actually worked.

By Eric M M

Jul 20, 2018

A nice streamlined course with plenty of help and quick references to use. Never felt lost and the courses were easy to follow and understand.

By Deivy M

Feb 28, 2018

I enjoyed this course and i learned binary code and many troubleshooting tips and tricks that can be applied to any problem solving situation.

By Julio F

Feb 8, 2018

What an amazing course. I'm loving it so far. The instructors are well prepared and they are so much fun! I cannot wait to start the next one!

By Bradley D

Feb 27, 2025

Absolutely great course i loved it !. I had completed very quick due to self taught knowledge, but also some information that i did not know.

By Wesly F d C

Nov 27, 2024

Curso muito bom, introdutório de verdade. Mas com muitos insigths, dicas e conhecimento de vivencia de pessoas que atuam diretamente na area.

By Rodrigo M

Aug 26, 2024

curso bastante completo sobre la introducción a la informática y en especial, la asistencia al usuario y como resolver casos de forma eficaz.

By Taechoo (

Oct 13, 2023

Definitely a good choice for graduates looking to broaden their spectrum and find exactly what they are interested in to pursue an IT Career!

By Nathan W

Jun 9, 2023

This course was amazing and I learned so much! I'm very glad I invested my time into this resource. I would recommend this class to everyone.

By Michael L

Jun 1, 2023

This course was very informative, and I feel like it helped me understand some things which I was not aware of prior to taking this training.

By Kesiena I

Mar 24, 2023

I am impressed at how all the instructors were so patient and detailed with their teachings. I look forward to learning more on this platform

By INES G

Mar 3, 2023

Every videosof this course was enriching and beneficial in a myriad of ways, and made a big impact on my understanding of the subject matter.

By Dayshawn I

Jan 8, 2023

awesome jump start to a entry level job i personally feel i can speak the language of computing ad i would be ready to start handling tickets

By Teresa S

Dec 12, 2022

I really enjoy the format of the class. I like being able to take notes in the section and view all notes. The course feels very interactive.