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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,205 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GP

Feb 25, 2023

I recommend this course for everyone who is a beginner in computing. it's easy to understand and you will learn a lot of things especially to those who never had the experience to computing. Enjoy!

SD

May 16, 2020

I actually have some experiences in IT so doing the course was very easy for me, but the content is awesome. It will be really beneficial for a beginner. I am looking forward to complete next courses!

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7151 - 7175 of 10,000 Reviews for Technical Support Fundamentals

By Kyrsting G

Mar 9, 2018

It Is innovative and keeps my attention. The video based learning has really made a difference in online learning.

By Devon S

Sep 2, 2024

This course helped build the foundation I am going to use for the next courses. Plethora of valuable information!

By Rafal

Aug 30, 2024

In general, the curse is really good but designed for a person that is starting without any prior knowledge of IT

By Ejii E

May 5, 2024

This course is so amazing, and big thank you to Google for the financial aid, i really appreciate the opportunity

By Ahjza H

May 5, 2024

Very informative, and easy to follow along and understand without too many issues regarding video quality and CC.

By Michael B

Apr 30, 2024

This training is definitely top notch, in preparing you for computer user support roles, like help desk and more.

By Vincent C

Apr 22, 2024

Enjoyed this course. Put plenty of time into learning the material and came out knowing more than when I started.

By Ruben O

Feb 28, 2024

Great beginner course for those starting out in their IT career or those who just want a refresher on the basics!

By Guy B

Oct 4, 2023

A really good start point to IT support covering the basics and setting up nicely for the rest of the certificate

By moneekaparvathy j

Aug 4, 2023

This course helped me to refresh all the fundamental topics I have learnt 12 years back when I started my career.

By Behrooz S

Jul 7, 2023

Great course! Really helped me gain fundamental knowledge of how computer works and how it might break some time.

By Muhammad F

May 1, 2023

It was a good course for me I learned many things from this course I appreciate the whole team for this course,

By Christian C

Apr 13, 2023

A well-paced course on the basic concepts encompassing IT and a great start to expanding upon computer knowledge.

By Kimberly W

Apr 10, 2023

This course is interactive. I like the qwiklabs because they give an opportunity to practice what you've learned.

By Noman R

Feb 23, 2023

It was a wonderful journey for me , I have learned a lot from this course by the help of highly sincere professor

By Andrew G N

Jan 6, 2023

This course has the best lectures and amazing practical in the qwiklabs. I really enjoyed practical in Linux OS.

By Sharod P

Dec 4, 2022

Great insight to how you should approach IT this will be a foundation for all who choose to go into the IT Field

By Luis S

Nov 18, 2022

Started with minimal knowledge in the IT department and left feeling more confident in pursuing a career in tech.

By Deleted A

Oct 14, 2022

This course was very informative and motivating. Thanks Google and Coursera for putting this materials together.

By Abdulkarim Z

Sep 25, 2022

GCC IT Support Academy Rapido. this was the greatest course I have ever taken. I learned a lot of things about IT

By Leonardo V

Sep 20, 2022

Great initial course in getting you a bit more familiar with what you'd encounter in the field. totally worth it

By Khanday J

Aug 2, 2022

This course is really interested one, you have a lot of things here to learn and gain knowledge from the scratch.

By Usman A S

Jul 7, 2022

I loved it! It was great experience to learn the fundamentals of Technical Support and it cleared many questions!

By Terri F

Jun 4, 2022

Short and sweet segments. Down to earth, real people explaining relevant topics in every day language. Thank you!

By Nazif K

Apr 8, 2022

it was a great course well organised and very flexible for any one to learn even without a prior knowledge in IT