Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,276 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

JB

Aug 4, 2020

I enjoyed all the presenters of the videos, they really took their time to get me involved and explained all the content clearly. I also enjoyed the videos that talked about current and future trends.

AW

May 28, 2023

Learn a lot about the IT Support Fundamentals. Especially the use of different softwares. How to build a computer. Something I always wanted to do and the fundamentals of good customer service in IT.

Filter by:

7351 - 7375 of 10,000 Reviews for Technical Support Fundamentals

By Deleted A

Jul 29, 2018

Very help. Felt like a refresher for information I already knew and enjoyed learning some new concepts as well.

By vishnu

Jul 19, 2018

This is one of the best course I have ever taken . Labs are really awesome and explanations are clear to follow

By John N

Apr 23, 2018

I’m a former IT consultant from 15 years ago. This course is a great overview and introduction into IT support!

By Mikhail L

Feb 25, 2025

Detailed and easy to understand even for very beginner. But still useful for those who know some basics in IT.

By Nenye L

Feb 11, 2025

This course has really opened my eyes to the things i don't know about IT support. i fine the course inspiring

By judica k

Jun 17, 2024

Thanks google for Good course i hope can help me to start living again after loosing hope in gaining knowledge

By Deleted A

May 12, 2024

very easy to follow along. At times it does spend too much time on certain topics but overall very good. 4.8/5

By Melissa M

Jun 10, 2023

I enjoyed the process. It was very insightful and detailed. I will definitely recommend to family and friends.

By His a

May 1, 2023

The course was well organized and thorough it helps you to learn the fundamental skills of an IT Support role.

By Ambrish K

Mar 26, 2023

This is an excellent course to understand the IT into from zero to deep and love the way course is customized.

By Joseph O

Oct 8, 2022

Want to say a big thank you to Coursera, you have really helped me in kickstarting my IT career on a new level

By Ramon B

Jun 27, 2022

alot of great information learned that I didn't know about, made course easy to understand and gain knowledge

By Firoz A

Jun 24, 2022

I am very much happy about this learning path by Google with Coursera.

Thank you all

Thanks for this opportunity

By kevin v

May 19, 2022

This was awsome. Ive taken some other classes on coursera that should be looking at your work as an example!!!

By Paul N

Jan 23, 2022

One of the best decisions I made! I would highly recommend this to anyone who wishes to begin their IT career.

By Harsh P

Jan 19, 2022

Google IT Support course is a beautifully curated course for beginners that you you will find on the Internet.

By Rebecca G

Jan 15, 2022

I really enjoyed this course because it started at beginner lever, like I hoped it would! Excited to move on!

By AGOGO G

Dec 29, 2021

I am grateful to the teachers in this course and to Google it was an enjoyable experience. Thank you very much

By Aleksandra B

Nov 22, 2021

I am very satisfied with the course - Everything was very well explained with a lot of examples and exercises.

By Steven G M J

Nov 5, 2021

Easy to follow and concise first course to give you an idea of what you will be learning in the later courss.

By Adolphus T

Oct 18, 2021

This course has been awesome so far, thanks to Google and Coursera for providing such an amazing course to us.

By Aaron B

Oct 7, 2021

This was a great course! This really peaked my interest in IT! I do plan on completing this whole certificate!

By Maria I M S

Sep 21, 2021

I really loved the explanation of thing and the aditional resources that were given

It was simple to work with!

By Viola H

Aug 3, 2021

This course is perfect for someone with little to no knowledge of the inner workings of computers and systems.

By ronny y

Jul 14, 2021

it is good course for who want to start to learn what is IT and who want to start their career with IT support