Excellent for those that need to cover this information, very well presented, the backgrounds in the videos definitely add excitement as apposed to the outdated and boring videos my college uses. I love the ability to test out of some of the week assignments and/or the course altogether. Thank you for the amazing quality for the team responsible for putting this together.

The course was extremely helpful and very innovative. I have always been fearful of the I.T. world because of the binary/matrix looking system. Now that I understand it is a coding aspect and all I need is focus and attentiveness, I am much more enthused for the rest of the course. Great job Google on showing the technical support fundamentals in a straightforward method.

I thank the organizers of this programme for bringing this precious course to our doorstep. I cannot express my gratefulness in words. All I can say is Thank you. Also, I humbly request to be given an opportunity to complete the programme entirely. Furthermore, I will be happy if I am given another opportunity to take another programme after this IT Suppoort. Thank you.

I really enjoyed this course it helped me gain a lot of basic knowledge about computer hardware and software. This course also helped me understand the basic things like what computer hardware how it works what is software and how it interacts with the computer. To be precise it helped me get all the skills i will need as an IT specialist role. Thanks Google and Coursera

This the best course reminds me when trying to solve problem as Staff IT for one years experience dedication and also this the best situation and course offer me to theory and practising as IT Support and System Engineer. When I trying to search the jobs, I was lacking technical experiences when handling router, switch, server and cloud that make an automation in future.

I feel like this is a great course for anyone wanting to get started in IT. I have always been interested in IT but I also felt like I didn't know if it was something that I could do. Now, after taking this course I know that, even though I've been in the food/retail business for the last 20 years, that this is something that I can do and something that I want to pursue.

Great introductory course for IT support! I have learned a lot of useful information such as hardware, software, networking, how to perform remote machine IT support, etc. This course is very motivational for beginner like my self. I enjoy this course and would highly recommend it to people such as my self who's interested in IT but have no prior knowledge of this field!

Good course, very didactic, specific and enjoyable.

The instructors, all professionals in the topics discussed.

Well laid out the basic panorama of IT Support. Aware of the constant evolution of IT technology, I will continue to look for updates.

Thanks to the tutors, Google and Coursera for giving me this opportunity to increase my professional knowledge. God bless you.

The course was so flexible and wasn't difficult to understand at all. This course was a great beginner course and easy to walk through. As a full-time college student the flexibility of it was astounding. I enjoyed being able to go through material that I already knew without being forced to have to review it. I could dive right into the practice quizzes and assessments.

This is an awesome starter course to build on fundamentals of IT. I have learned a lot, as well as refreshed my memory of what I learned back in college. Thank you so much for making this possible. Real people's stories are also very inspiring and make me want to become like them. Everyone has a fair shot with IT as long as you have the willingness to learn and explore.

The Technical Support Fundamentals course is important because it's sort of gives you a glimpse into many aspects of the role of Technical Support without overwhelming you. I move on to the next course, which is sure to be harder feeling less intimidated than I did coming into the Fundamentals course. Thanks to all the Google Team members! You guys did a wonderful job.

that's a beautiful learning journey till the last course and thanks for supporting me . I like the way of teaching and quality of work that had been given to do as an assignment and access to Quiklabs (google cloud )that's a beautiful way of hand-on experience with the virtual machine I have ever seen thank you guys for helping me through this course .thank you Coursera

Pienso que es un curso excelente para todas las personas que tengan o no conocimientos en el mundo de IT, el curso esta muy bien estructurado y ademas el contenido es didáctico interesante y dinámico lo cual te mantiene constantemente activo y los laboratorios te dan la oportunidad de ejercitas los contenidos teóricos aprendidos.

Gracias Coursera por la Ayuda Económica.

nowing how to identify, analyze, and resolve problems throughout the many layers of an organization’s technological systems, , seems like the focus of this segment. Working in the IT field is technically challenging and also very rewarding. You have to know how to work with people. I feel like there may be some really exciting quizzes coming!

while being nice to people

This course is so well designed and the instructors are the best because their presentation feels natural and they seem knowledgeable about the material. The information is well organized and the lecture scripts are well done. I wish the instructors and producers of this course would re-make Google's own Google Analytics course, which is low-quality and poorly executed.

Technical Support Fundamentals is a very well done and highly recommended course. While I have a background in IT support, I found myself saying "I already know this" quite often. After the fifth or sixth time, I realized that this was the purpose of this course. To introduce new users to a lot of the common knowledge, terminology, and logic behind Technical Support.

Awesome Course.

This course helped me understand things about the fundamentals of I.T. support that I assumed I knew but in reality, didn't really know. I hope to continue to grow with this course and utilized the knowledge I have acquired throughout this in the best possible way toward getting my first Job as an I.T support professional and grow my career from there.

I think even if you don't know much about computers, this course really will help you start. Don't think about "What if the lesson says something that I don't know about?". Trust me, when the course said no prior experience needed, they really mean it. Even if you already know stuff about computers, some lessons will bring you back to basics and helps you relearn them.

Well organized, informative, and detailed course. The course materials are delivered in a very simple way to understand, and the instructors were very knowledgeable and were able to meet the course objectives.

After completing this course, I knew I wanted to continue learning more about IT by taking the other Google courses, and I might even pursue an associate degree.

I love this course. It was my first experience with google courses and I really learned a lot of new things in a fun way. I was very surprised by the practical part (building a computer and work in Linux were so helpful for me) and I really liked all videos about how you should suppose to help customers, it was very funny (I need my fun cat videos!). Thank you so much!

I have completely gain most of fundamentals in IT i am very satisfy with materials as well as the way that applied.

Thank you google and please keep provide us with such amazing practical training like this i highly recommend it to all and each single person or student who willing to improve their knowledge and highly skills .

thank a gain for google and all instructors

This course is a great introduction to the world of IT! It has helped ease any anxieties that I had about so many concepts that I wondered where to find good teachers about. The few technical glitches on the platform pale in comparison to the tremendous learning that the platform enables. I look forward to the next module and the one after...until completion. Giddy up!

I didn't know what to expect from this course. It truly is the basic fundamentals of IT and what I've learned - is that I have a lot more to learn. I enjoy learning and distance learning is becoming increasing more and more prevalent in our society. To become better educated and knowledgeable with technology - I believe I will continue with the rest of the IT courses.

I'm glad i found out about Coursera. i'm able to learn much more about technology that has a always been around me.IT is a culture i have always lived and still very much interested in. I open to learning more from Coursera. Hopefully, in the not so distant future, I will be able to use my acquired skills & knowledge to help solve problems and provide needs for people.

Coming into this course, I knew very little to nothing about IT. Going through this course, I have learned so much, and I was able to gain a passion for IT. I am aspiring to continue my knowledge for IT, computer science, and cybersecurity. In addition, this course was very easy and smooth to go through which made the learning experience very adequate and prestigious.