The best course I've attended till now and looking forward to complete all the IT support courses as well.I am an Automobile engineering student and currently pursuing my final year in BTech. I've wanted to work for technology and this course provides me the confidence whether i'm suitable for the job role or not.

Thank You!!!

Really good start, and I for one LOVE the fact that you guys put corrections in the video as opposed to just reshooting or editing those mistakes out. Increases comfort level of the student by showing not everyone is perfect, and it also points out those errors and makes the student pay attention to that particular point more

Great course to get your feet with Technical Support Fundamentals. Honestly, the information here is enough for the average lay person. But I want to be more than a lay person. I want to have the knowledge to be a IT support specialist. This is what motivates me to complete the rest of the courses in this certificate program.

In this course, I benefited a lot from the basics in the field of technical support, from the beginning of what consists of computer parts, bits, bytes, networks, troubleshooting and fixing errors, an overview of the Linux system, how programs are installed and deleted in it, and more information in the world of technology .

A great review and introduction into the IT world. It was surprising how much of this I had learned over years of just messing with computers. It's great to truly have a foundation and understanding of how the IT/computer based world operates. I am excited to use this as a stepping stone to advance myself into the IT sector.

It's being fun to participate in the course "Technical Support Fundaments." and I really do enjoyed learning about the world of IT. IT generally, it's broad and getting started is for me hitting the go. I'm excited to be here and I look forward to the next course. I'm passionate and aspired to learn in details about the IT.

Wonderful course, I enjoy every lesson I took here. I express my sincere gratitude to Google Team and Coursera for creating something like this. even though I studied IT as a major this course is more in-depth and precise than what I learn in school. hope to continue with the rest of the courses available in here. Thank you!

The span, efficiency and thoroughness of this initial class was really impressive. I have a good idea of what will be covered in the certificate. I like the idea of going at my own pre-selected pace and the ability to relearn content until proficient. I AM having difficulty verifying my ID (license) via webcam..not sure why.

fantastic learning experience also helped to discover what more less areas i am interested in pursuing to learn in IT. i loved that in the process of watching videos they throw questions at you to keep you on your toes as well as quizzes and lab , the labs i loved the most very fun to do working on soft ware and also coding.

I was very excited to learn about IT and here I'm . After finishing the course I feel like I can make things better and helpful for people in the Field of IT. It was a very happy moment to learn from Google and thanks to Coursera for this awesome course. I hope I can learn more from Coursera near future. Thanks to everyone .

The course indeed covers the fundamentals of IT support, which is enough to initially equip an aspiring IT technical support worker. The supplemental readings, though not required by the course, should be read and studied as well to gain wider and deeper insight into the technical concepts discussed. Great instructors too...

This has been a great learning experience for me. Assembling components of a computer, learning about how the parts of computers work together to give the output, the open source - linux operating system, networking and troubleshooting... it has been fascinating and I am hungry to learn more...

Thanks for putting it together.

A World Of Opportunities opened for me when i took this course , its way of making you know and learn new things is INCREDIBLE . GOOGLE has done a phenomenal job of taking diversity of people in mind and introducing them to the vast world of IT . I really enjoyed this ride of learning and i hope you too learn something new .

This was a good course to get the basic understand of our daily use of the internet and network at our workplaces, did breakdown the layers of what goes behind the user interface when we log-in and use work applications, not noticing the operating systems and networks. It does give me a renew appreciation for the IT workers.

The technical support fundamentals was one of the best course i have ever experienced as i experienced hands on procedures about installing, updating, and uninstalling software with a well guided course and also learnt some of the few basics about a CPU of the computer, and also networking components and internet revolution.

Very useful and good course for Support guys. I found only two issues: the Windows 10 lab guidance isn't reflecting completely for the upgraded version of the tool; the client related materials made by a high content girl for a high content audience, so as a low content guy I had hard times to choose the right answers there.

Very good overview of basic technology fundamentals. I knew a lot of the material before hand, but still learned quite a bit as well. The material was laid out in a very orderly fashion, and although some of the jokes were a bit corny, the instructors were precise and easy to understand in their explanation of the materials.

Participar deste curso pode ser uma experiência transformadora para quem deseja entrar na área de suporte técnico. Ele não só oferece um conteúdo abrangente e bem estruturado, mas também conecta os alunos com as experiências de profissionais bem-sucedidos, ajudando a construir uma visão clara e motivadora sobre a profissão.

Thank you Google in partnership with Coursera. This is a great equalizer for us. To have a certificate coming from a refutable institution is a huge success for us. These makes possible through Coursera but of course in collaboration with Google. These will help us to land a better opportunity and armed us towards our goal.

This course is very helpful and i am so greatful to Google for providing this free IT Support Specialist Course. After completing this course i am completely able to solve the quiries about computer hardware, softwares, application, networking and also of mobile phones. Now i can proudly say my self an IT Support Specialist

The course covers the basics of information technology quite extensively. A very large amount of information is presented in short and clear videos. By cons I can include only some “water” videos that are not related to the profession, but they help to be motivated and move on. I really liked the approach to practical work.

I greatly enjoyed every section of this course. It touched on all the basics of the IT support role. Even though most was common knowledge for me, going over each piece makes it more easier to dive into the next courses under this specialization. I am ready for the next course in the IT Support Professional Certificate.

Mirrors IT Fundamentals & portions of CompTIA A+. Videos are satisfyingly short & explanations are concise enough. One should be able to breeze past this course seamlessly before the due date with a minimum amount of time, especially, in this era of the technically incline. Otherwise, the pace of this course is comfortable.