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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,117 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

ZT

Oct 21, 2020

function setup (){bacground( 255. google is the best . 255.0);It was amazing!!!! ;I will definitely continue to the next course. I gained a lot of interesting information. ; highly recommended. ; }

AL

Aug 18, 2020

I strongly recommend this certificate to anyone trying to go into the information technology field, very informative. thanks google and coursera for making this available at such a comfortable price.

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3826 - 3850 of 10,000 Reviews for Technical Support Fundamentals

By Patike K R

Jul 21, 2020

superb course for an student whois from non IT background they had explained a lot and am so happy in ending up this course with much knowledge . Thanks a lot for all tutour

By Dis E C B

Jul 19, 2020

Este es el curso inicial....te explican paso a paso como debes manejarr la plataforma y todos son super agradables en enseñar y contarnos sus experiencias...muchas gracias...

By Deleted A

May 15, 2020

The concepts are very clear to understand than our institution instructors's talks. That was a great course to understand about pc, internet, etc and how they work very well.

By Heath G

Apr 18, 2020

Very information and easy to follow. The only downfall I had was trying to run mobile and respond to the discussions, I'd receive an error. Can't wait to finish the course!

By Kyle M

Mar 15, 2020

This course covered all of the fundamentals that I've seen in the field. It was a good overview of the subjects that need to be studied in order to succeed in an IT position.

By Mikhail S

Mar 3, 2020

I perfectly structured my basic knowledge of information technology, computer technology and got acquainted with the initial skills of IT support. Great course for beginners.

By Rome M

Mar 3, 2020

Very thorough and easy to follow. Going at my own pace allows me the flexibility to work my day job and attend to my family matters. This is a very good learning experience.

By Matthew F

Jan 19, 2020

Super interesting and has helped me enormously to fill in some of the gaps in my knowledge about IT. Well-presented, well-explained and good practical examples. Great course.

By Luis M R

Oct 24, 2019

I really enjoyed this course, I have some unofficial experience through a lifelong love of tech so even though I was able to finish it faster than prescribed I learned a lot!

By Md G A

Oct 13, 2019

It was very interesting and fantastic to learn on coursera. Google managed and created the course very professionally. I have learnt so many thing from this course. Loved it!

By Nathaniel J W

Aug 16, 2019

Great content, and awesome hands on work really helps people like me that don't learn well with just reading about things I have to do them and that really helped. Thank you.

By Gina A

Mar 5, 2019

Easy to understand and the lessons are fun! Im a teacher and I think whoever design this class was probably a teacher too because this course is good for all type of learners

By Nora K

Jun 2, 2018

Clear, concise, split up into manageable bits. I never felt overloaded with information and the teachers all speak very clearly. I learnt a lot and am happy with this course!

By nancy m

Apr 8, 2018

I enjoyed the pace and how the lessons were presented in a concise and engaging way. Ive learned more in this first 6 weeks then a i have in some college university courses.

By Jaxon M

Apr 2, 2018

Great crash course on the fundamentals of Technical Support. I found most of the knowledge for myself was review, though it helped increase my confidence in my own knowledge.

By Raúl S R H

Jan 27, 2025

Me parece muy bueno este curso. Comienza con conceptos muy básicos para que las personas puedan comprender sin dificultad y poco a poco van incorporando temas más avanzados.

By Eli B O

Oct 21, 2023

It was indeed an interesting session with all the instructors. They communicated effectively and made the course easy to understand. Thank you all for your time and efforts.

By Purushothaman B

Feb 2, 2023

Excellent Course but they want to teach us more details this is enough but some of them needed detailed learning to understand. So please give here onwards explicit teaching

By Alex A

Aug 11, 2022

Teaches you a ton of info you need to know when looking to enter the IT sector, though some of the less computer savy may find this course a bit hard to understand at first.

By Julian P

Jun 9, 2022

A fantastic course that will help you to learn IT support fundementals. Videos are informative and the labs give you great hands on experience with common support scenarios.

By R. S

Dec 22, 2021

Great start to the world of IT Technical Support world. The course contained a host of topics that kept me locked in and excited about. I'm looking forward to learning more.

By Hakeem F

Aug 27, 2021

This course is incredible and a great way to refresh your knowledge if you have not done IT in awhile. And great for those that are interested, Not too much, not too little.

By deni s

Jul 23, 2021

thank you for all the material that has been given here, I learned a lot about many things and added my insight and knowledge, hopefully it can be used in the world of work.

By Kevin A

Jul 21, 2021

Great course for people just starting out, like myself. I didn't know much of anything about how a computer works before this course, now I can build one from the ground up!

By THERESA R S

Jul 16, 2021

this course was a wonderful jumping off point for a beginner like myself, I look forward to exploring more courses and gaining a greater understanding for how computers work