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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,144 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GM

Aug 19, 2023

A great dive into things that were only in my periphery and now I have a broader understanding of certain technology and ideas and how I might pursue and look into them further. Great beginner course.

AL

Aug 18, 2020

I strongly recommend this certificate to anyone trying to go into the information technology field, very informative. thanks google and coursera for making this available at such a comfortable price.

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5501 - 5525 of 10,000 Reviews for Technical Support Fundamentals

By Amadou M C

Jul 6, 2020

Cours tres instructif. Les explications etaient claires et concises. J'aurais voulu decouvrir certaines notions plus en details par contre

By Carl M

Jun 21, 2020

A really great course to learn, improve, or touch up on new skills in technical support fundamentals. I really enjoyed taking this course!

By Stacy Y

Jun 17, 2020

I would totally recommend this course! I'm really new to this and they took it step by step so it was easy to understand :) Thanks google!

By Tabitha C

Jun 14, 2020

Very interesting content I would love to further my knowledge in IT and this course has helped me in unearthing that excitement. Thank You

By Elias B I

Jun 3, 2020

This course was awesome! Be curious. Read the supplemental information. Go hard. This is a grea start and enough to keep you wanting more.

By Alexandria S

May 17, 2020

It can beintimidating to start and continue. But you CAN do it and will be pround with hoiw far you've come and for taking the initutive.

By Adebisi A

May 9, 2020

I actually learned a lot from the course. Now I know fully the function of IT Support Specialist and the where exactly i fit in tech world

By Siddarth G

Apr 26, 2020

its a good opportunity to learns basics about IT supports its looks very nteresting i look forward into deep .

thanks for google & coursera

By Adam T

Mar 28, 2020

I think this is a strong introductory course. I've been working in the field for years but I'm taking this series to broaden my knowledge.

By Quincyanna J

Mar 18, 2020

This entire course is very intuitive and user friendly. The labs are a lot of fun as well. I enjoyed getting to work remotely with Ubuntu.

By Alicia O

Mar 7, 2020

This a great course to start at a beginner to better understand IT, and to get the feel of IT to see if you see yourself taking this path.

By Radu A S

Mar 4, 2020

It was a great overall experience and a good fit for everyone who is looking to get some valuable digital recognition! Good stuff, thanks!

By Clenio S

Dec 29, 2019

Excelente oportunidade de aprendizagem, mesmo com experiência , aprendi novas técnicas , novas abordagens com o cliente final, obrigado

By Carano, J

Sep 10, 2019

This was an informative course that offered some challenging assignments. I would have liked to have a little more information on Linux.

By Joshua C M

Jun 28, 2019

Very well constructed and played out. I learned a lot about what is expected in an IT role and now can't wait to get my IT career started.

By Cristiano C A G

Jun 20, 2019

I'm really enjoying the course. This fundamental module helped to review some concepts. I'm sure I'll learn even more in the next courses!

By Billy J S J

May 30, 2019

With me already having knowledge of binary, i found this course very well planned and thought out. I am hoping for the same from here out.

By Mahesh K

May 20, 2019

Well presented and well put course for absolute starters and already employed.

Thanks for the instructors to be concise and point specific.

By Carlos P

Apr 25, 2019

Great information, backstory for people with relatable situations, very interactive. This course is great at keeping the student invested.

By Wonyoung C

Feb 27, 2019

I learned great fundamentals of Computers. Great instructors from Google, and every single video clips were essential and precious for me.

By Shar Y

Jul 22, 2018

Really liked this course; learning the history of computers as well as some basic fundamentals was great. Now looking forward to course #2

By Claudia P F M

Apr 4, 2018

It was very interesting and helpful to understand the technical support fundamentals of IT. Very enthusiastic to continue with this course

By QuoVadis L

Apr 3, 2018

I'm learning a lot about computers and how they function, also it makes me feel great knowing I can go back and review a lesson. This is a

By damiso r

Feb 22, 2018

I really enjoyed learning the fundamentals. This helped prep me well for the next course because now i'm more into computer language mode.

By Mark A R J

Feb 24, 2025

Great introduction to the field of IT! I genuinely cannot wait to learn so much more and dive deeper into this field and start my career.