It may be titled "fundamentals" but it is so rich for experienced professionals too, as a refresher. Presentations and resources are on point. Thank you Google and Coursera.

This was a very engaging course with a lot of basic information about the industry as a whole. This course alone is worth the money it costs, and there is lots more to come!

This course is a sign of great things ahead in the Google IT Certification Course and I'm excited for what is next to come. The teachers are very articulate and resourceful.

Instructions were easy to follow, although the some of the exam questions were tricky i was still able to pass most on the first go and redo some to attain 100%. Thumbs Up!!

Before this course, I thought that I have enough information about IT tricks but it was not true and I really recommend it and I enjoyed learning with such a great googlers.

This course was a great introduction to IT. I would highly recommend it to anyone that wanted to persue a career in the computer technology as an introduction to the field.

great course very detailed. Great tech support for the Linux cloud app when it breaks lol an IT tech for and IT tech. Bonzai! Just honor the journey you still have value :-)

super clear and informative. I appreciate that it wasn't repetitive. I also love how clear things are laid out for you. I am really looking forward to the following courses.

This is a fantastic course if you are looking to get into the IT field. I've many things, skills such as RDP and often I learned in detailed more about everyday items I use.

I am very grateful to learn all the IT support modules offered by Google, I understand that there is a huge open field for many opportunities to come. Thanks for everything.

I loved the course!! I really enjoyed how the teachers explained the technology information and gave examples on how/when you will need to use them in real world situations.

a great intro. i never knew I could learn so much in such a short period. also I was able to clarify my own misunderstandings. turns out I had no idea what an IP address was

I would say, learner, should never stop learning and should never say they have had enough. That was a great initiative and course from Googler. Thanks to my course mentors.

It is great to finish this course and improve my knowledge about IT. It was a remarkable time and effort to get all this information related, I really recommend this course.

Enjoyed my first Google Course! Really appreciated the clearity this course offered from an industry leader and their expectations for a great Technical Support Foundation!

Finally i learnt alot in this course and the most amazing part of the course is using Remote Desktop and Qwiklabs thank to google and coursera and thank to my friend Raham..

Its a really great course for starting your IT career or brushing up your fundamentals. Thank you Coursera for the opportunity. Instructors were great throughout the course.

A solid review with some updated information and new knowledge for me. Well organized and presented. I enjoyed being able to test out of areas I already feel confident in.

I enjoyed this program and I loved the videos especially. They were all very engaging and it makes me excited in moving forward in IT knowing I just completed my first step.

I really enjoyed these modules and pacing is great for dropping in and out as time allows, you don't have to block off 2 hours of your time in order to get the full benefit.

Great course for understanding the fundamentals to IT support and basics about computers. This includes everything from hardware, software, and even tech support techniques.

I have nothing in the beginning, after this I am now joining and want to learn more.

The instructor he is really good, talking clearly to understand step by step.

Thanks a lot

Not only was this course informative but it keeps the learner engaged and keeps things simple so that you can understand, better than a your average textbook course by far.

Overall course experience, Skills and knowledge about world of IT after finishing Technical Support Fundamentals course. It is a great feeling. I'm motivated to learn more.

Very clear an easy to understand. Some of the content in Week 2 had too many analogies. I think being more straight forward would've been more beneficial for those lessons.