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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,014 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GS

May 4, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

SS

Apr 17, 2021

This was a great experience learning skills from different fields and from industry experts gives so much of satisfaction and knowledge which would be very helpful in Life.Thankyou google and coursera

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1926 - 1950 of 10,000 Reviews for Technical Support Fundamentals

By ABDENNASSER R

Feb 10, 2025

Merci beaucoup pour cette formation enrichissante ! 🙌 Je tiens à remercier toute l'équipe pour la qualité du contenu et la clarté des explications. Cette formation m'a permis d'acquérir des bases solides en assistance technique et en service client

By Frank V

Jul 17, 2024

My background is in Instructional Design: This program is good guys. It's concise, it's easy to follow, the quizzes are relevant to the subject matter, the pace is right, the difficulty is right, and the interactive labs are awesome! Good job guys!

By MICHAEL R

Aug 7, 2023

A very good introduction into the IT world. Having some basic knowledge and I mean some, I was able to follow the process on how things work and the way they do vice just doing it. Highly recommend to anyone just wanting to get the fundamentals down.

By Roiss C

Jul 12, 2023

My first step in becoming an IT support student. Finished my first course material and I can't wait to start on my second course material. Hopefully after completing the whole course I would be able to find a job and have the career that I've wanted.

By Alan S

Apr 19, 2023

Taking this course has opened me up to a whole new world of opportunities. I couldn't be more thrilled and thankful for having this opportunity. It has given me a newfound confidence in myself that I can better myself, for myself and my loved ones.

By Jepthe L

Mar 14, 2023

The course was really fundamental but challenging and exciting at the same time. I was reminded of the things I learned during my earlier years in college. This course have really driven me to finish this entire IT Support Professional Certification.

By Tylan M

May 30, 2022

This course was very easy to follow along with. A great choice for those who enjoy interactive learning. I was also very intrigued with VM and how they were implemented in the courses for additional practice for students. Well done Google, Thank you.

By benjamin m

Feb 17, 2022

I have never had such a good interaction with a course as I have had with TECHNICAL Fundamentals. It felt really hands on and I have the zeal to move forward with learning more and deep about Technical Support. Definately it has to be with Coursera.

By Djamila A

Sep 11, 2021

I learned new skills which helped me to get into the field that i like. the courses are in my level they help me a lot to understand the meaning of It support. I thank you so much for Google that gives me a chance to make a first step into my dream.

By SELVIN M J

Mar 27, 2021

The explanation given by them is very perfect. I love it they say everything and the questions are also from things that are taught by them. Nothing comes out from that. Live test with VM and Linux command line is really good for practical knowledge.

By Segundo “ T

Feb 28, 2021

Amazing, motivating and inspiring. I've already started the second course and and am excited about what projects will be done in the second course. I would definitely recommend the certification courses to everyone wanting to enter the field of IT.

By Fahad I

Dec 12, 2020

This course is for everyone interested in technology or is a tech geek & wants to pursue IT as a career. The course will help you get prepared for an entry-level job in the Information Technology domain & other tech-related sectors. Recommended 10/10

By Muhammad J

Dec 2, 2020

Perfect course to learn and to enter in the field of Information Technology . I have learned a lot from this course and all the instructors are professional. I am very thankful to Google and also Coursera to provide this course to all over the globe.

By Mario F C F

Sep 13, 2020

Really beautiful, it was a very fun learning journey and the truth was super dynamic, I loved taking the courses and knowing everything about computers, hardware, software and everything that makes up a computer, it was really a very nice experience.

By Tayfun K

Aug 18, 2020

Bu uygulama gerçekten verimli oldu. Nitekim biraz teorik de olsa bazı durumlar unutulmaktadır. Pratik yapıp biraz daha derine inmek benim için daha faydalı olacaktır. Ama zaman ayırdığım için çok mutluyum. GOOGLE VE KURSERA'ya çok teşekkür ederim. :)

By Ian F

Sep 1, 2019

Awesome course! I learned way more then I thought I would. I had some knowledge going into it so I thought It would be easy for me. I was surprised at how much I didn't know and all the things I learned. Over all a great introduction to the IT field.

By Işıl Ç

Mar 4, 2018

It was a great experience for me. It was not intimidating at all. That was the main reason I could finish the course. If the lessons were so hard and incomprehensible, I don't think I could be successful to finish all the courses.

Thank you very much.

By Thoudam C S

Jan 6, 2023

The course is just superb. I already had my degree in engineering. But, its just wow! It help me to go through all the minor details that have run down the drain during all these years. Also, it brought me up-to-date. Thanks Coursera. Thanks Google.

By Rafael D

Oct 27, 2022

Wonderful  and easy and friendly way of teaching I really appreciate I will look forward to learn other courses on the future which is found here in Google great job!!! And I advice any one to take this course even if you are a bigger or advanced!!!

By Fereti U

Nov 21, 2021

This has been an amazing experience. Thank you so much google. Please, I wish to encounter more lab walk-throughs. I really hope this will be the alternative to certifications in the Tech world cause I honestly dislike compTIA. lol great job google!

By philip k

Jul 14, 2021

Lots of videos. Makes it easy to learn the basics. The presenters are well rehearsed and the delivery is professional. There are some leaps that are made between the basics and more in-depth material so researching topics on the side is recommended.

By Jesus A C R

Dec 22, 2020

Excelente Curso. Los videos increíbles. Las pruebas para cumplir los objetivos están muy bien elaboradas. Aun con 30 años de experiencia en TI aprendí mucho, lo recomiendo si están iniciándose en este oficio tan bien remunerado y con mucho prestigio

By Nathan W

Oct 25, 2020

Definitely a course I would recommend to someone who has a lot of interest in the IT field but no real world experience. I've learned many things and I've really enjoyed the hands-on labs. It's definitely a solid first step towards a career in IT.

By Kinjal D R

Sep 21, 2020

It's a wonderful course that give basics fundamentals about PC hardware assembling,OS,Troubleshooting,Documentation all concepts in very basic terms,That solves all of your basic doubts & make you curious to dive deep in with further courses.Thanks.

By Austin H

Sep 6, 2020

Learned a lot of Linux and windows 10 and how to go down each step to find out a issue for a PC and to explain it in the easiest way possible to someone that does not understand them fully and how to properly install software through remote service.