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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,014 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GS

May 4, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

SS

Apr 17, 2021

This was a great experience learning skills from different fields and from industry experts gives so much of satisfaction and knowledge which would be very helpful in Life.Thankyou google and coursera

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1451 - 1475 of 10,000 Reviews for Technical Support Fundamentals

By Jayson C

Nov 21, 2019

Great starting class, a lot of it was review for me, though there was even more l learn through this class that I did not know, but was very happy to learn. Especially the networking part of the class and the remote into another computer was also where I learned a lot too. Great class!

By Cecelia R M

Nov 29, 2018

I love this course! Even though I was already fairly familiar, on a personal basis, with the world of IT, this course was excellent at refreshing what I already knew in a way that wasn't boring and teaching me things that I didn't know. It is definitely worth the time, effort, and price!

By Naser S

Oct 25, 2022

It was really good and encouraging for me, I have learnt a lot from this course relevant to IT field even except that now I know that I can have a good job and good carrer without having 4-year degree from university, I really appreciate and thank you so much for all you have done.....

By Ashu S

Sep 3, 2022

It is a good course for complete beginners. it's easy and flexible to learn and gives a good understanding of the basic concept of computer IT support Fundamentals. you can understand how the internet works how computer interacts with each other and much more aspect of computer history.

By Heemragie M

Nov 3, 2021

I have learned a lot from this course. I really appreciate how each instructor makes concepts really easy to understand.This course has encouraged me to continue learning about IT.I am so thankful that I have completed this course even though I encountered alot of hiccups along the way.

By Abel W L C

May 15, 2021

this course is good for begginers but even for expert developers like me haha. i think in life and job of diferent developer is so import to learn diferent knowledge about technologies, the world and technology always chance everyday, for this reason is recomended don´t stop to learning

By Gabriela P

Feb 22, 2021

This course summarizes the basics in a very digestible way. I would very much recommend this course to someone who wants to get to know IT and get started. Also recommended if you know the concepts superficially and want to do a review before getting to the more technical stuff. Thanks!

By Aina O

Jan 13, 2021

This is the best Technical Support course I have ever taken, so straightforward and easy to understand. I really enjoy how everything was explained using the most basic example and a clearer understanding for the student. The instructors were really amazing with good practical examples.

By Thomas L

Mar 5, 2020

Fantastic course! It would be helpful to other students if someone would review the scripts for errors. The translation isn't always very good and is sometimes confusing. Other than that the course was very well built. Great job from someone who has taken college online courses as well.

By Kristin J

Nov 3, 2019

Excellent introduction to the different areas of knowledge necessary for becoming an IT Support specialist. I had user-level knowledge, but lacked a structured background. This was a great way to find out what I need to know. I'm looking forward to taking further, more in-depth courses.

By Bartosz D

Jul 22, 2018

This course serves as the basic fundamentals of the whole course. Fairly basic stuff, easy to get a handle of, and does a good job setting up or helping you decide if the later courses are for you.

Overall, very excited to continue to the more detailed courses after completing this one.

By Deleted A

Feb 17, 2018

Having been in technical support in the past I can say that this training, while short, can really bring someone up to speed quickly. This course alone should be the training for most support positions or used in conjunction with already created in house materials to reinforce training.

By Anthony C

Jul 19, 2021

I absolutely loved this course. It helped me review things about technology that I already knew while opening new knowledge to me, like counting in binary. I also loved the labs; they were an incredibly creative way of testing us and giving us practical experience all in the same move.

By Emilio D L A

Dec 23, 2020

I am so happy I let my curiosity and passion for learning more about computers and their functions, begin this journey. This is only one of the many steps I've began taking for a better understanding in such. Thank you for making learning this accessible, understanding, and not boring.

By Mohammed J A

Nov 9, 2020

I feel extremely happy to share my experience with coursera, I am so thankful for offering this precious course where i covered almost all the important sections for my future career goals in the world of IT. To be frank this was the best online course that i had gone through so far...

By Emmanuel C

Oct 8, 2020

I didn't expect to learn so much in an online course. This was put together very well. It challenges you to really study and explore all the different ways of learning; watching videos, reading, assessments, and writing your own thoughts along the process. I can't wait to explore more!

By Carlos B

Aug 31, 2020

The title says Fundamentals, but it has a lot of cool details inside, even for some experienced professionals. Highly recommend this course. The instructors are all very knowledgeable and nice in the way they teach. Exercises are engaging and support learning. Very well crafted course.

By Adaobi A

May 15, 2020

This was an amazing course. I won't lie, I learned many of the things that I was taught in my secondary school, but I never knew how applicable they were to problem-solving. I learned the essence of customer service and how the technical skill offered in this course is applicable here.

By Dave W

Jul 6, 2018

Great fundamentals course! Really simple concepts here that didn't take too long to learn, if I didn't already know them. Not trying to knock the course - it's a terrific course for those new to the field, and was a great refresher course on most things, and I did actually learn stuff!

By laura e

Apr 19, 2022

The course should include intructions for those students using MacBooks. I have been stuck on quicklabs for days and cant move forward. Tried all the troubleshooting options given from support team and still go to next step. It is fustrating because it is affecting my completion time.

By Supachat C

Dec 10, 2021

It is really fundamentals. Very basic that tech person should already known. So do not expect much from this course. However if you are not tech person, this will help you a lot to understanding fundamental of tech support. So I think it great for some but just a casual time for most.

By Stephon L

Jul 22, 2021

Great course, well done Google on creating such a easy to understand course for beginners and such a smooth refresher for those IT Pros like myself. I'll definitely recommend this to anyone looking to inter the Information Technology Industry. - iTsteve of Natural Technology Solutions

By Brandon P m

Jan 3, 2021

un curso interesante como introducción a TI aprendí a como instalar sistemas operativos como Linux , Windows y otras funciones , al igual que la historia de la computación y el desarrollo de las tecnologías que quizás estén en comunicación con los mismos sistemas en un futuro cercano.

By Vecus M

Dec 26, 2020

This was an excellent learning course for me! I truly enjoyed and retained tons of information. I was even able to enhance on my own skills that I had, coming into the course. This was a fun educational journey for me. I am truly grateful, and looking forward to what the future holds.

By Aldwin L

Jul 23, 2020

Very amazing course. I have learned the fundamentals of IT which was provided by very good instructors. Videos were super helpful and I learned more on concepts that I thought I knew already. Amazing course if you want to try a course teaching you about technology and the IT industry.