Over the course of the course, I have learned about the fundamentals of software and hardware, operating systems, networking, security, troubleshooting, and non-technical topics such as customer service and job interview techniques.

I really feel this course provided the foundation for building toward a career in IT. I imagine by the time i finish the entire thing, i will be ready to move on to the A+ and other certifications that are in demand in the industry.

The Technical Support Fundamentals course filled in some knowledge gaps I had in the IT field. I am looking forward to the other five modules, currently on week three of Bits and Byte of Networking. Thank you again for the course.

I really enjoyed the course! I am jumping into this field without any background in professional technology. I found the course to be informative and easy to follow. I felt so good seeing my certificate and knowing that I did it!

Great course to get the IT juices flowing in new to the industry individuals as well as excellent content to use as a refresher for those that have been working in the field for a long time. I would recommend it to both categories.

I am extremely happy to have attended this course. It is really fundamental to my IT learning. Methodologically sound and thematically progressive. Kudos to Google Coursera which has brought fresh air into my life at my 61. Thanks.

Honestamente, me parece re bien armado. Lo hice todo en inglés para mayor placer y dificultad. A pesar de haber trabajado mas de 13 years en el rubro IT, está perfectamente preparado para los que NO tienen idea del tema/tecnología.

The Technical Support Fundamentals course is highly recommended to both novices to the field of IT and experts who want a better understanding on the necessity of fundamentals in the ever evolving world of computing and technology.

I loved the course and really enjoyed the contents. The learning platforms with practical, really improved my knowledge a better way. I recommend this course for anyone who's interested in learning computer technologies. Thank you.

It has been a wide range of topics of which I only had a superficial knowledge, now with the tutorials and videos received, a better concept related to information technologies has been generated. This has been great, thank you all

great introduction to the 5 course class. This was a great starter course to lay the groundwork for the upcoming technical information in the later courses, as well as the vocabulary I will need to understand and communicate with.

What a fantastically made, well designed and well presented Support Fundamentals Course. I have come across nothing so brilliant in the year and a half I have been learning IT. Very impressed indeed. Can't wait for the next course!

I hated Computer since i got C in my exam but this course is on a different level. Another reason to see that quarantine is also helping me by the way. If it would have been normal days i would never have looked for this site even.

For a basic course in IT support you guy hit the nail on the head. It was easy to understand and well presented. The pop up questions help to dive home important concepts. The test were taken from the information presented as well.

Great to pick up the basics and review things you already know! They do a great job of building up your knowledge and showing you how to access their virtual machine, getting you ready for larger things to come in the next courses!

Very clear and straight to the point. The exams did a good job at checking my knowledge as I progressed through the course. I also enjoy reading the explanations on my incorrect answers. I watched it at 1.5x which suits me better.

I was really impressed with this course. It shaped me for the IT world as well as customer service and how to communicate with customers when hands on....I'm happy I took this course and look forward to experiencing my new skills.

Thnk you so much for the indelible support, I love google and its team, I will verify my account soon. Mille Mercis :)

I just verified my name as er my ID, I want my certificate.

I verifeid my ID and haven't received my certificate.

As a 54 year old person this way of taking a course, of learning something new, was new for me. I did had to get used to it, but really enjoyed every part. The content is good, starting with the basics, preparing for what to come.

Great introduction to IT Technical Support. Very solid fundamental knowlege learned and gain. I am optimistic about what the future holds for me as Technical Support specialist. Will recommend course to anyone and everyone I now.

This course was very informative, as a refresher and also as a self taught IT support agent. It was also nice to touch a little into Linux which is a system that I'm barely interacting with and definitely gained my interest a lot.

This was a wonderful basics course into IT Support. There were some areas that I personally have had in depth training before now and it was very nice to be able to move ahead if I knew I was already comfortable with the material.

This course taught me a lot about customer service that I didn't know before. I feel that I am grounded in the knowledge of computers and that I can learn more effectively in an IT support role now that i've completed this course.

They truly give you a strong foundation in the information technology world and then you need to fill in the missing parts by continue to learn more by researching more to get a better undestanding of how everything come together.

Great introduction to the basics of IT and computer support. I liked that I could either watch the videos or just read the text at my own pace, as well as working ahead. I was able to complete a 6 week course in less than 3 weeks!