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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
157,014 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GS

May 4, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

SS

Apr 17, 2021

This was a great experience learning skills from different fields and from industry experts gives so much of satisfaction and knowledge which would be very helpful in Life.Thankyou google and coursera

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1651 - 1675 of 10,000 Reviews for Technical Support Fundamentals

By Guilherme C M

Sep 15, 2020

Muito bom o curso. Altamente explicativo, de fácil aprendizagem e com conteúdo muito bem elaborado.

Resumo muito importante para temas e tópico importantes e tão abrangentes com qualidade e mantendo a essencial do contexto.

Parabéns pelo curso e grato pela oportunidade.

By junior m

Sep 12, 2020

I find it great that google has implemented a series of course to help people enter IT world. 4 year college degrees have become out of reach for a fair amount of people and it has created a divide. This is definitely something anybody would be able to access and learn.

By Omolola A

Aug 12, 2020

This course is very informative. It actually teaches you concept of computer, the operation and its evolution from the scratch. The course offering is well laid out and interesting, you just will want to read the next slide. I look forward to completing the next module!

By Juan C S E

Jul 10, 2020

Este curso me gusto mucho, ya que se hizo parte, de soporte tanto escrito como en ejercicios prácticos y es lo que me gusta mas. aparte de hacer un mejor panorama de como solucionar un problema o mejor dicho como llegar a darle al cliente una solución adecuada y rápida.

By Alex S

Dec 8, 2019

Very good quality and nice the i can go at my own pace. very interesting and well made videos and tutorials, even though sometimes the remote access assignments required me to use CTRL+ALT+DEL, to go back and forth between the test and the directions, but overall great.

By Syikin S

Oct 15, 2019

Friendly introduction onto a breath aspect of IT. But I feel there's a need to make self readings or research to understand the topics better, at the level I'm comfortable with cause the readings given can be quite a jump (in terms of knowledge level) from the videos :)

By Imran K

Apr 16, 2019

Awesome.I learned so much from this course. I think everyone should do this IT Support Certificate course. in this course all the contents covered by google employees and also they shared some ideas to know everyone who wants to be a better employee for an organisation.

By TARUN K

Feb 2, 2018

This courses helps me a lot. Thanks to google and coursers for providing us this course. But i didn't afford this course. Can you provide me financial assistant(I am INDIAN). I learn it in audit mode. I shall be highly thank full to you if you provide this course to me.

By John S

Jan 30, 2018

An excellent introduction to a wide range of basic aspects of computing. The instructors use easily understandable examples. The whole breadth of computing is explained in a way that captures the mind of any interested mind: whether an advanced or a novel computer user.

By Marcela N

Jul 31, 2023

Great core course that should be applied to anyone, not just IT support workers. This content is what I basically have been looking for for years. Thanks Google for the great styling, modeling and way of conveying information for retention. World class standard indeed.

By Syed H S K

Jun 12, 2023

I learned a lot of exciting ways to troubleshoot, communicate effectively, understand the problems and prepare potential solutions, network, solve hardware issues, handle different operating systems, and much more. It's an excellent course full of talented instructors.

By Shawnissia W

May 31, 2023

This course has become my favorite, this course is way better than IBM technical support fundamentals. It has shown me so much what I needed to learn and this was the perfect decision I've ever made. I would recommend this course to anyone who's looking to get into IT.

By Victor P

Apr 20, 2023

Awesome course, I am so happy to complete the Technical Support Fundamentals course. This is only my first step to the career of my dreams. I have learned a lot of information ready to put down in the field, Still have a lot to learn but I am thankful for this program.

By Topher

Apr 15, 2023

I have learned so much about the fundamentals of Information Technology. I loved learning about our history, so I can give proper credit to those who helped get us to where we are today. Every video and reading material was very straight forward and easy to understand.

By Amy A

Nov 10, 2022

Personally I liked the course a lot, if I could change anything I would change the lessons about the different internet protocols like IoT, NAT, etc. Everything was good just could have used a little bit more information and explanation for the questions for the quizes

By Dinesh R

May 17, 2022

I really enjoyed this class and the format it was presented in. For me, I learn and retain much more through an online class due to the fact you can do the course as an ¡§open book.¡¨ This really makes me search for the answer and in return, I retain more information. 

By Churu P

Dec 13, 2021

I am proud that and now I believe that I am on the right track in becoming IT Support Specialist, I had lost hope since I have not specialist in any field of IT , but now I am encouraged to follow this path and become what I am passionate about and I inspire to become.

By Ajoy  barmon

May 10, 2021

First of all I thank you for gifting such a beautiful course.

The current era of globalization cannot be imagined without the internet in this era. Everything is in our hands, I learned a lot through this course. I did not know these before. Many thanks to all of you.

By samdeva t

Apr 15, 2021

Really such a great course by Google. I enjoyed it a lot. All example are real-world scenarios which helped to learn more efficiently. I much loved the troubleshooting part. Thanks to all my instructor in this course. Gained some quite knowledge. Love you a lot Google!

By William H

Mar 12, 2021

Thank you!!!! It was a great journey from start to finish and I’ve learned so much! I have the experience working alongside customers but not so much in the tech field. I hope that this program will get my foot in the door to a brand new career that is recession proof.

By Russell G J

Aug 31, 2020

This is a great course. I love the way that the training went and how they explain things in the course. Being in the IT industry for the past 9 years I still learned things I didn't know from this course. I highly recommend starting with this course and continuing on.

By Victor S

Jun 15, 2020

This was a well thought and well rounded course. I got technical information and even learned things I can take with me in other ventures in life. I would recommend anyone looking to step up their career game and get a quick foot in front this is a good place to start.

By Sagar v P

Jun 7, 2020

this course is changed my whole perception of how I thought it worked I thought it is a difficult field to get into but now I know that all I need is an attitude to solve problems and learn from them and a never dying curiosity of constantly updating filed that id it.

By Evan B

Apr 16, 2020

It was very informative! This course was engaging, the teachers were informative and you could tell they loved what they do. The information was diverse and will allow me to expand my knowledge of computers. I can't wait to get into the IT field because of this course!

By Timothy L R S

Mar 2, 2020

This course has given me the confidence to feel, " I can do this". Although I thought I was pretty good with computers and understanding processes but now, my eyes are wide open.

The method of teaching and the self-pace learning program is great for me and my schedule.