Great knowledge transmission. Thanks. I really liked the way all the teachers taught technical knowledge AND soft skills like problem solving, interacting with a user. Even though I already knew most of the content it was a very satisfying and interesting moment.

Learned a lot from this course.Thanks to Google and Coursera for providing this course.Its very fascinating to dig deeper into the fields that you are interested in and this course provided me with that spark to ignite a fire within myself to expand my curiosity.

Perfect for beginners and people who want to begin a career in any IT support field. The instructors were excellent in explaining the various concepts and the videos were structure to allow the viewers to understand better. Thank you and continue this great work!

This is a wonderful course for both technical and non-technical learners.

The presenters are extremely knowledgeable and enjoying their roles at Google.

I certainly recommend to make use of this opportunity provided by Coursera and Google to explore in IT industry.

Really informative on essential and foundational usage of varities of computers and their parts and functions. Love being able to take classes online and work at your own pace while still being able to get the network and help needed to progress. Thanks Coursera!

fue mágico y en unas partes complicado y frustrante pero al pasar el tiempo fue la mejor decisión y mostrar que no ay barreras que podemos soñar y lograr lo que nos proponemos mi sueño pertenecer a un gran equipo con estas grandes fundamentos de aprender y ayudar

The course gave confidence in me and provided a path to learn tech support fundamentals. The course material is very detailed and helful to navigate. The lesson videos are short and helpful to review several times.I feel this course is designed for me personally.

I think this is a great course for people starting out in IT. I would recommend this course to anyone who is thinking about a career in the subjet as its a good starting platform. The contents are very easy to follow and test you along the way. Well done Google.

the course was very educational and easy to follow. i've learned alot and refreshed more of the technical terms and processes. helping others and the tackling the challenges ahead has become more exciting thanks to the knowledge and helpful tips from the course.

I thank you for your commitment to this beautiful task that is education, and for doing it with the seriousness and commitment with which you do it. I am very satisfied with the course and very grateful to all of you for the permanent contact and good treatment.

This was an enjoyable experience, after 10+ years of hands on experience with computers. The flow and access of the course was easy to navigate, understand, and apply towards quizzes and modules. Thank you for the opportunity Google Team. Keep up the great work!

Curso de excelente qualidade. Os laboratórios práticos e métodos das provas/atividades são bem diferenciados. Os vídeos também pausam e apresentam perguntas no meio da explicação, para ter certeza que o aluno está absorvendo as informações etc. Recomendo demais.

This course is a great way to find out if IT is a new path you want to take. There are many fields in IT and this course gives you a basic run down of them and gives you the the tools and knowledge from experts that have years of experience. Highly recommend it!

A fantastic tool to build fundamental knowledge. Real-world application and simulated environments provide unparalleled learning compared to other resources I have used. I would highly recommend this course and the entire Google IT Support Certification track.

Now I understand the layers of IT support and give use of it on both my career and personal life, I enjoyed this module and learned a lot, with more practice and reading I'll be able to fully tackle and manage different troubleshooting scenarios that I may find.

This fundamentals course was a great introduction to the world of IT. The facilitators were engaging and the modules were well put together. After completing this course, I'm excited to move on to additional certifications offered by Google for IT professionals!

This is one of the super course I ever did online. I love the way Coursera teaches things, it is not interesting and effective. And thanks Coursera for being online.

One day I'll work with Coursera and Google to make this world a better place with the help of IT.

This course is very informative, hands-on, and best of all, includes a quiz here and there along the way. The glossary is especially helpful as well. You either know and understand all the words on the glossary or you don't. If you don't, go back and review!

I really enjoyed this course. The self-pace approach fits my personality and learning style. So, as I went through some new and some review materials, I kept thinking "I got this!" So, now mission completed. I hope you have a great learning journey as well

The information learned in this course is basic fundamentals but also these fundamentals actually covers the basics of most Helpdesk requirements so I would say that for an entry level understanding of IT this is what every IT Helpdesk Technician should run to.

Absolutely great for breaking through the basics in a lot of areas. Keeps things relatively simple and is amazing for explaining concepts to even the most inexperienced person that want to take an interest in not only IT but computers and technology in general.

It was the most amazing course that I have ever taken. I really appreciate Coursera and Google for providing this course. I learned a lot and I plan to keep learning with Coursera and Google.

Thank you very much Coursera and Google for helping learners like me.

A very good foundation into the basics of IT. It is worth taking this course if you want to learn what IT Support is about. It covers not just computers and networking, but also soft skills required to work in a technical support role. Thoroughly recommend it.

O curso é maravilhoso, a oportunidade de usar o Qwiklabs para praticar em algumas atividade me deixou maravilhado, foras as aulas que são dadas por instrutores incríveis que me deixaram ainda mais empolgado com o mundo da TI, sou grato de verdade por tudo isso.

This course is pretty straightforward, yet is also really informative. The supplemental reading is a great way to learn to teach yourself. The instructors simplify things in a way that makes the information easier to comprehend, and make you want to learn more.